How to Install

Step-by-step installation guide

What is the difference between a conference call on the phone and the Conference Bridge destination, and when is it appropriate to use one over the other?

Edited: 09/17/2019
Access: Everyone
Supports: Business Voice, Business Voice+

Most of the phones that we offer have the ability to bridge together two separate callers into one conference (the Polycom® 450, 550, 560, 650, 670 conference in three other users using the Polycom® Productivity Suite).

What is a Cisco SPA112 ATA

Edited: 09/17/2019
Access: Everyone
Supports: Business Voice, Business Voice+

The SPA112 Analog Telephone Adapter (ATA) has 2 FXS ports which can be interchangeable between analog phones and fax. A Star2Star administrator can add the device via the new FXS Device page in the web portal. Star2Star will enter the device Mac addresses as appropriate.

StarFax™ Personal/StarFax™ Digital Configuration: Line Assignment

Edited: 09/17/2019
Access: Everyone
Supports: Business Voice, Business Voice+

Note: As of August 2019, StarFax™ Digital is the new name for StarFax™ Personal. This descriptive name helps explain the differences of the tiered-level application. For StarCloud, StarFax Digital is a cloud-based faxing solution, providing the same functionality as StarCloud+ provides.

StarCenter Queue Ring Time

Edited: 07/16/2020
Access: Everyone
Supports: Business Voice, Business Voice+

Q: In StarCenter > Queue Programming > Options, the option for "Queue Ring Time" is a field for seconds. If the customer wants to leave this as unlimited should I clear all contents from the box?

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