Step-by-step installation guide
The quick start guides provide instructions on how to use the Yealink DECT W56H Handset, W60B Base Station (sold together as the W60P), RT30 DECT Repeater, and DD10K DECT Dongle.
( Sangoma Contact Center has been rebranded as Sangoma CX )
Configuring for Local Use
Additional notification that a voicemail has been received can be achieved by setting the Email/Pager/Cell Phone option in the Individual Phone Settings of the Star2Star Web Portal.
Customers are allowed to have as many Enhanced Local Service (ELS) DIDs on their account to provide multiple CNAMs (Caller ID) as needed.
For many implementations the system is flexible enough to provide pseudo "Multi Tenant Working". However the following caveats apply:
MOH is shared across the entire system, so if you have targeted messages in your On Hold Messaging there is no way to control who hears what message.
The 4 watt integrated amplifier expects speakers with an impedance of 8 ohms. So if the customer for example has 2 x 4 ohm speakers these will need to be connected in series to get the 8 ohms required for the correct impedance matching.
StarBox® Voice Optimized SD-WAN Security
Most of the phones that we offer have the ability to bridge together two separate callers into one conference (the Polycom® 450, 550, 560, 650, 670 conference in three other users using the Polycom® Productivity Suite).
Operator Mode can be set in the Star2Star Application Framework by your Channel Partner. It allows the following additional functionality:
If you have any technical questions or need to get in touch with Tech Support, please email us at support@sangoma.com to open a ticket.
Sangoma values its customers with disabilities. If you are in need of assistance with a Sangoma service or feature, please email Support@Sangoma.com.
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