It is not possible to completely eliminate bursting however the system can be configured to control call delivery. This is accomplished with the use of StarCenter®. With all inbound traffic directed through a StarCenter® Queue, all calls originate in the Star2Star data center.
- Only calls answered by an agent in the office are delivered to the office making it impossible for the local concurrent calls to exceed the number of agents.
- Bursted calls can be controlled by limiting the number of callers per queue using the Max On Hold setting and configuring the queue Failover to a brief message asking the customer to call back later.
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