StarMessenger® Quick Start Guide
Edited: 06/17/2019
Access: Everyone
Supports: StarCloud, StarCloud+
This Quick Start Guide provides information on how to use StarMessenger® and view/change settings.
Application Guides and Supporting Information
Application Guides and Supporting Information
StarCloud
Edited: 06/27/2019
Access: Everyone
Supports: StarCloud
StarCloud is the pure cloud UCaaS offering, where service is delivered without on-premise hardware (StarBox® Voice Optimized SD-WAN). As a pure cloud platform, businesses can leverage the power of a Full Spectrum Communications Solution from an intuitive, browser-based interface.
StarCenter® 3 Agent Video Tutorials
Edited: 06/17/2019
Access: Everyone
Supports: StarCloud, StarCloud+
This series of tutorials explains how StarCenter® 3 operates from the Agents' perspective. It is divided into six short videos:
StarCenter® 3 Video Resources
Edited: 06/17/2019
Access: Everyone
Supports: StarCloud, StarCloud+
- Contact Center 101 (Introduction to Call Center concepts)
- Introduction to StarCenter® 3 video
StarCenter® 3 Reporting Suite
Edited: 06/17/2019
Access: Everyone
Supports: StarCloud, StarCloud+
This series of videos shows how to use the suite of reporting tools included with StarCenter® 3.
Contact Center 101
Edited: 06/17/2019
Access: Everyone
Supports: StarCloud, StarCloud+
This two-part video series provides an overview of contact centers. Part 1 is an introduction, and part 2 explains how Star2Star's StarCenter 3 product works
Contact Center Terms
Edited: 06/17/2019
Access: Everyone
Supports: StarCloud, StarCloud+
This is a list of common contact center terms, along with definitions.
Star2Star®Pay - Frequently Asked Questions
Edited: 04/10/2018
Access: Everyone
Supports: StarCloud+, Wholesale (Blueface)
This document provides simple answers/instructions to Star2Star® Communications’ invoiced Customers to pay their invoices online, using the Star2Star®Pay system.
iOS Notifications
Edited: 06/06/2019
Access: Everyone
Supports: StarCloud+
iOS provides built-in notifications and color schemes, which are used by the StarPhone application.
StarCenter® - Wait Timeout Feature
Edited: 09/28/2018
Access: Everyone
Supports: StarCloud+
