Contact Center® - Wait Timeout Feature

Edited: 08/18/2022
Access: Everyone
Supports: Business Voice+

StarCenter Wait Time Feature.png

There is a new option within Contact Center called Server Wait Timeout that controls how long Contact Center waits when it is unable to successfully deliver a call to all available agents (either because the agent went unavailable or did not answer the call). Previously, this was the Agent Timeout value which has been moved to it's own value.

Select the appropriate link below for access to StarAcademy Training.

Partner Training
Agent Training
Employee Training

202 users have voted.

Technical Support

If you have any technical questions or need to get in touch with Tech Support, please email us at to open a ticket.

Customers With Disabilities

Sangoma values its customers with disabilities. If you are in need of assistance with a Sangoma service or feature, please email

Website Suggestion

Do you have a suggestion about our Knowledge Base website, let us know?