Contact Center® - Wait Timeout Feature

Edited: 08/18/2022
Access: Everyone
Supports: Business Voice+

StarCenter Wait Time Feature.png

There is a new option within Contact Center called Server Wait Timeout that controls how long Contact Center waits when it is unable to successfully deliver a call to all available agents (either because the agent went unavailable or did not answer the call). Previously, this was the Agent Timeout value which has been moved to it's own value.

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