There is an option within StarCenter called Server Wait Timeout that controls how long StarCenter waits when it is unable to successfully deliver a call to all available agents (either because the agent went unavailable or did not answer the call).
There is an option within StarCenter called Server Wait Timeout that controls how long StarCenter waits when it is unable to successfully deliver a call to all available agents (either because the agent went unavailable or did not answer the call).
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