Bob's Preview page
Edited: 08/12/2022
Access: Everyone
Supports: Business Voice
Business Voice
Business Voice is a fully-hosted cloud-based solution with a complete suite of unified communication features.
How to pick up a call ringing on another phone
Edited: 12/17/2022
Access: Everyone
Supports: Business Voice, Business Voice+
Overview
This guide explains how a Business Voice user can pick up a call ringing on another phone, sometimes called “Call Stealing” or “Call Intercept ''. This feature allows a user to pick up a call ringing on another phone from their phone.
Sangoma Contact Center Monitoring Reports
Edited: 07/09/2022
Access: Everyone
Supports: Business Voice, Business Voice+
This video series provides an overview of the monitoring reports available in Sangoma Contact Center.
Notes:
Sangoma Contact Center Planning Reports
Edited: 07/13/2022
Access: Everyone
Supports: Business Voice, Business Voice+
This video series provides an overview of the planning related reports available in Sangoma Contact Center.
Notes:
Sangoma Contact Center Call Reports
Edited: 07/13/2022
Access: Everyone
Supports: Business Voice, Business Voice+
This video series provides an overview of the call related reports available in Sangoma Contact Center.
Notes:
Sangoma Contact Center Agent Reports
Edited: 07/13/2022
Access: Everyone
Supports: Business Voice, Business Voice+
This video series provides an overview of the agent related reports available in Sangoma Contact Center.
Notes:
Sangoma Contact Center Service Level Reporting Suite
Edited: 07/13/2022
Access: Everyone
Supports: Business Voice, Business Voice+
This video series provides an overview of the service level related reports available in Sangoma Contact Center.
Notes:
Endpoint Monitoring - Administration and Configuration Guide
Edited: 06/26/2022
Access: Everyone
Supports: Business Voice, Business Voice+, Wholesale
Overview
Sangoma’s Endpoint Monitoring application allows for monitoring and reporting on the status of Business Voice and Business Voice+ communication endpoints, like desktop phones, softphones, etc.
Yealink T43U Quick Guide
Edited: 09/20/2021
Access: Everyone
Supports: Business Voice, Business Voice+, Wholesale
This Quick Start Guide provides information on how to use the Yealink® SIP T43U IP Desktop telephone.
Sangoma Phone User Guides
Edited: 11/11/2022
Access: Everyone
Supports: Business Voice, Business Voice+
