StarCenter™ 3 Configuration
Create: 05/18/2018
Access: Everyone
These documents contain information to help you configure StarCenter 3 and the StarCenter 3 Reports Suite
How to Install
Step-by-step installation guide
Technical Data for StarPhone Applications
Create: 07/12/2017
Access: Everyone
Required Operating System versions for Star2Star applications:
StarPhone for Desktop:
Windows 7 (64-bit) or later, Mac OS 10.9 (64-bit) or later
StarPhone™ for Desktop Installation/Configuration Guide
Create: 05/23/2017
Access: Everyone
This guide includes instructions on how to install and configure StarPhone™ for Desktop.
My Customer Would Like A Vanity Phone Number. How Can I Get It?
Create: 09/29/2016
Access: Everyone
Star2Star does not have access to request vanity non-toll free numbers. However, a vanity toll free number can be requested if it is available.
Please check this site for toll free availability:
MOH-Music/Message On Hold Uploads
Create: 09/29/2016
Access: Everyone
If you experience difficulty trying to upload a customers pre-recorded on hold message. Try the following steps:
- Check the bitrate on the file you are attempting to upload. Use MS Explore to view the file attributes.
Is It The Responsibility Of The Broadband Provider To Give The Customer A Separate Ethernet Connection For Each (Voice & Data) Off Their Internet Access Device (IAD) Or Router?
Create: 09/29/2016
Access: Everyone
Most ISPs will give you one Ethernet port for the circuit. Some scenarios, such as with Covad, will give you more. However, outside of our VOA Covad Circuits, it is important not to allow the voice and data to run parallel.
How do I log in to a StarCenter Queue?
Create: 09/29/2016
Access: Everyone
There are multiple ways to login to a StarCenter Queue. Full details can be found in the StarCenter Configuration Guide.
How Can I Receive an SMS Text Message To My Mobile Phone When I Receive Star2Star Voice Mail?
Create: 09/28/2016
Access: Everyone
Additional notification that a voicemail has been received can be achieved by setting the Email/Pager/Cell Phone option in the Individual Phone Settings of the Star2Star Web Portal.
CNAM & Directory Listing Requirements
Create: 09/23/2016
Access: Everyone
Customers are allowed to have as many Enhanced Local Service (ELS) DIDs on their account to provide multiple CNAMs (Caller ID) as needed.
Can the Star2Star System be used in a multi-tenant environment?
Create: 09/23/2016
Access: Everyone
For many implementations the system is flexible enough to provide pseudo "Multi Tenant Working". However the following caveats apply:
MOH is shared across the entire system, so if you have targeted messages in your On Hold Messaging there is no way to control who hears what message.
