Sangoma Contact Center Data Export Technical Guide
Edited: 04/25/2022
Access: Everyone
Supports: Business Voice, Business Voice+
How to Install
Step-by-step installation guide
Sangoma Connect Quick Start Guides
Edited: 03/02/2022
Access: Everyone
Supports: Business Voice, Business Voice+
See below for links to all Sangoma Connect FAQ documents:
CRM Integration User Guide
Edited: 04/01/2022
Access: Everyone
Supports: Business Voice, Business Voice+
General Overview
CRM Integration is our custom solution to integrate your Sangoma communications capabilities with your CRM of choice. Salesforce is the only supported CRM at this time, but we will be expanding support for other CRMs in the future.
Sangoma Contact Center Multi Factor Authentication Guide
Edited: 06/20/2022
Access: Everyone
Supports: Business Voice, Business Voice+
Introduction
Multi-factor Authentication (MFA) is an authentication method that requires the user to provide two or more verification factors to gain access to a resource such as an application or online account.
Urgent Notification
Edited: 02/02/2022
Access: Everyone
Supports: Business Voice, Business Voice+, Wholesale
Overview
CRM Integration Administration Guide
Edited: 04/13/2022
Access: Everyone
Supports: Business Voice, Business Voice+
General Overview
Curbside Service
Edited: 06/06/2022
Access: Everyone
Supports: Business Voice, Business Voice+, Wholesale
Overview
Sangoma’s Curbside Service application allows businesses to offer streamlined, convenient, and safe customer service experiences. Keep business open and flowing with SMS text/web-based communications to facilitate online ordering and curbside pickup services.
Curbside Service Order & Provisioning Process
Edited: 06/13/2022
Access: Everyone
Supports: Business Voice, Business Voice+, Wholesale
Overview
Sangoma’s Curbside Service application allows businesses to offer streamlined, convenient, and safe customer service experiences. Keep business open and flowing with SMS text/web-based communications to facilitate online ordering and curbside pickup services.
Sangoma Contact Center Salesforce Connector Installation Guide
Edited: 06/03/2022
Access: Everyone
Supports: Business Voice, Business Voice+, Wholesale
What is the Sangoma Contact Center Salesforce Connector
- A new small form factor Agent Panel integrated with Salesforce that enables the following features and automation:
Sangoma Contact Center Mobile Agent App. User Guide
Edited: 03/16/2022
Access: Everyone
Supports: Business Voice, Business Voice+, Wholesale
What is the Sangoma Contact Center Mobile Agent App
The Sangoma Contact Center Mobile Agent App provides a Contact Center agent the ability to manage inbound and outbound Contact Center calls using an iPhone or Android smartphone.
