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General Assets

General content to help you understand our Marketing tools

Sangoma CX Agent, Supervisor and Manager Demo Video Series (Formerly Sangoma Contact Center)

Edited: 08/24/2023
Access: Everyone
Supports: Business Voice, Business Voice+

( Sangoma Contact Center has been rebranded as Sangoma CX )

This video series demonstrates Sangoma CX product functionality considering the following user types: Agents, Supervisors and Managers.

Video 1: Landing Page

 

Sangoma CX HIPAA Attestation Letter (Formerly Sangoma Contact Center)

Edited: 03/21/2023
Access: Everyone
Supports: Business Voice, Business Voice+

( Sangoma Contact Center has been rebranded as Sangoma CX )

You can view the Sangoma CX HIPAA Attestation letter below. This letter serves as an Attestation of Compliance applicable to Service Insight and Sangoma CX feature sets based on the recent HIPAA security review performed by MEDSEC Privacy Consulting. 

StarPhone™ End-of-Life Announcement & Upgrading To Sangoma Talk

Edited: 11/01/2022
Access: Everyone
Supports: Business Voice, Business Voice+

It’s time to upgrade! The StarPhone™ mobile application for iPhone and Android is going End-of-Life on Mar 31, 2022. In its place, we are now offering Sangoma Talk, with an enhanced user experience for you and your customers!

Sangoma Talk is also available on both iOS and Android phones, allowing you and your customers to take your business phone extension with you anywhere you go and stay connected. Check the brochure for more details on Sangoma Talk features and benefits!

Sangoma Send App FAQs

Edited: 02/14/2023
Access: Everyone
Supports: Business Voice, Business Voice+

Overview

Sangoma’s Send application provides authorized users the ability to send a notification via email or text/SMS message to lists of recipients. This can be useful for campaigns, weather alerts, business hours changing, Employee Alerts etc..

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Sangoma’s Send application consists of the following major components:

Tax Exemption

Edited: 02/19/2023
Access: Everyone
Supports: Business Voice, Business Voice+

If you qualify for tax exemptions, you will need to provide valid documentation for each jurisdiction where Star2Star Communications, LLC will be shipping products or providing services. Without valid documentation, you will be billed taxes, fees and surcharges that would otherwise be exempt.

There are three options for submitting your exemption documents:

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Technical Support

If you have any technical questions or need to get in touch with Tech Support, please email us at service@sangoma.com to open a ticket.

Customers With Disabilities

Sangoma values its customers with disabilities. If you are in need of assistance with a Sangoma service or feature, please email service@sangoma.com.

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