This brief video explains how to use the Call Park feature with StarSystem Cloud.
Helpful instructions for customers
Setting a Level for Agents on a per Queue basis provides the ability to deliver calls to your top ranked Agents. This guide explains how to use agent levels to modify call routing.
These documents contain information to help you configure StarCenter 3 and the StarCenter 3 Reports Suite
This slide show and user guide explain the reporting options available in StarCenter 3.
This is a list of common contact center terms, along with definitions.