Helpful instructions for customers
Setting a Level for Agents on a per Queue basis provides the ability to deliver calls to your top ranked Agents. This guide explains how to use agent levels to modify call routing.
This is the quick user guide for the Panasonic TGP600, TPA-60, TPA-65 and compatible cordless DECT telephones.
These documents contain information to help you configure StarCenter 3 and the StarCenter 3 Reports Suite
This slide show and user guide explain the reporting options available in StarCenter 3.
This is a list of common contact center terms, along with definitions.
This user guide is designed to provide a basic introduction for the StarCenter® 3 Agents. It covers basic operation, including screen layout explanations for Agent login/logout and making, receiving and transferring calls.