Terminology

Industry terms and their definitions

Sangoma Contact Center Product Information

Edited: 07/14/2022
Access: Everyone
Supports: Business Voice, Business Voice+

Overview

Sangoma Contact Center is an innovative, feature-rich and easy to use cloud based offering to serve the needs of any sized call or contact center. This landing page provides access to diverse materials including brochures, videos, presentations, user guides and technical notes.

All content has been organized in different sections to help when looking for information. All articles are also indexed in the KB portal so they can also be found when using the search box.

Employee Alerts FAQs

Edited: 04/01/2022
Access: Everyone
Supports: Business Voice, Business Voice+, Wholesale

Terminology:

  • User: An Employee Alerts user is a Customer Employee who is granted access to log in to the application to create groups, send alerts, and view/export history
  • Employee: Any individual who has an Integration Studio Portal/Framework login for the Customer account or any of the Customer Locations
  • Recipient: An individual destination to which a Notification is sent (i.e. an email address or an SMS number)
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Technical Support

If you have any technical questions or need to get in touch with Tech Support, please email us at support@sangoma.com to open a ticket.

Customers With Disabilities

Sangoma values its customers with disabilities. If you are in need of assistance with a Sangoma service or feature, please email Support@Sangoma.com.

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