How do I log in to a StarCenter® Queue?
Create: 09/29/2016
Access: Everyone
There are multiple ways to login to a StarCenter® Queue. Full details can be found in the StarCenter® Configuration Guide.
Installation Guides
Setup information for customers
DTMF Capture Destination
Create: 09/22/2016
Access: Everyone
Click the link below to view the DTMF Capture Destination (Application) documentation
What is the difference between a conference call on the phone and the Conference Bridge destination, and when is it appropriate to use one over the other?
Create: 09/20/2016
Access: Everyone
Most of the phones that we offer have the ability to bridge together two separate callers into one conference (the Polycom® 450, 550, 560, 650, 670 conference in three other users using the Polycom® Productivity Suite).
What is StarCenter®?
Create: 09/20/2016
Access: Everyone
StarCenter is an Inbound Contact Center Solution from Star2Star Communications
As of 4/11/16:
What are the rear panel connections for the StarBox® Voice Optimized SD-WAN 5500?
Create: 09/20/2016
Access: Everyone
Click here to view the StarBox® Voice Optimized SD-WAN 5500 Rear Panel Connections guide.
StarFax Personal Configuration: Line Assignment
Create: 09/19/2016
Access: Everyone
Use the following procedure to assign phone and fax numbers in StarFax Personal.
StarFax Classic Configuration
Create: 09/19/2016
Access: Everyone
Introducing StarFax Classic, an innovative way to send and receive faxes over the Star2Star Network for US Domestic.
StarCenter® 2.0 Configuration Guide
Create: 09/19/2016
Access: Everyone
This guide is designed to help you get the most out of your Star2Star StarCenter 2.0 experience. It provides a detailed explanation for configuring your Call Center Application to best meet your specific business requirements.
Star2Star Incoming Call Routing Scheduler Configuration Guide
Create: 09/08/2016
Access: Everyone
The Optional Incoming Call Routing/Scheduler feature, if implemented via the Additional Location Information section of the Star2Star Web Portal, provides complete flexibility for customers wishing to create complex routing rules for a 7 day week and the ability to add recurring holiday schedules
