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Sangoma CX Queue Ring Time (Formerly Sangoma Contact Center)

Edited: 10/31/2023
Access: Everyone
Supports: Business Voice, Business Voice+

Q: In Contact Center > Queue Programming > Options, the option for "Queue Ring Time" is a field for seconds. If the customer wants to leave this as unlimited should I clear all contents from the box? Or does there have to be a value in the box?

A: If you leave it blank it will default to 300 seconds. It will take very large values, however, five 9s will give it more than a day's worth of ringing time.

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