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This guide provides instructions on how to configure Star2Star’s International Dialing Fraud Mitigation Service for a customer’s location.
This release involves two changes from the user's perspective when editing phone numbers under contact information:
Enter the URL https://portal.star2star.com/ in your web browser. At the login prompt (see example below) enter your email address then click “Forgot my password”. A new password will be sent your email address.
When any User extension details are first added to the Star2Star system, a Welcome email is automatically sent, using the User's email address as entered into the system.
Receptionist Mode: Generally a call will always appear on the first line appearance of a Polycom®, Cisco SPA, Yealink or Snom phone unless the system has been configured to point a DID / Line to a specific line appearance on the phone.
To setup "Speed Dials" access the Star2Star web portal 
Individual Phone Settings section and e
Your phone can be configured to reflect different CallerID per line appearance. It can also be set to "block" your CallerID. See example below using a 6 line appearance phone where line appearance 5 and 6 are set to block.
Use the REPORTS menu in the Star2Star Web portal to select CDR's (call detail records) by area code either the Calls From: or To:
As a Dealer, you can change the Primary Number designation on any customer location to the primary or Billing Telephone Number (BTN).
Note: "System Administrator" access required
If you have any technical questions or need to get in touch with Tech Support, please email us at support@star2star.com to open a ticket.
Star2Star values its customers with disabilities. If you are in need of assistance with a Star2Star service or feature, please email Support@star2star.com.
600 Tallevast Road, Suite 202, Sarasota, FL 34243
(941) 234-0001
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