This release involves two changes from the user's perspective when editing phone numbers under contact information:
Online hub for managing your account, requesting replacements and support
Enter the URL https://portal.star2star.com/ in your web browser. At the login prompt (see example below) enter your email address then click “Forgot my password”. A new password will be sent your email address.
When any User extension details are first added to the Star2Star system, a Welcome email is automatically sent, using the User's email address as entered into the system.
Receptionist Mode: Generally a call will always appear on the first line appearance of a Polycom®, Cisco SPA, Yealink or snom phone unless the system has been configured to point a DID / Line to a specific line appearance on the phone.
Your phone can be configured to reflect different CallerID per line appearance. It can also be set to "block" your CallerID. See example below using a 6 line appearance phone where line appearance 5 and 6 are set to block.
Please note that StarCenter® 3 has been rebranded as Contact Center. This change will be implemented across all StarCenter® 3 documentation in the near future.
Use the REPORTS menu in the Star2Star Web portal to select CDR's (call detail records) by area code either the Calls From: or To:
As a Dealer, you can change the Primary Number designation on any customer location to the primary or Billing Telephone Number (BTN).
Note: "System Administrator" access required
To set up / edit a Ring Group: