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StarCenter® 2.0 Configuration Guide

Edited: 07/11/2023
Access: Everyone
Supports: Business Voice+

StarCenter 2 (SC2) will reach its End of Life (EOL) after December 1st, 2023. For further information, please reference the StarCenter 2 End of Life scheduled for December 1st, 2023 article.

This guide is designed to help you get the most out of your Star2Star StarCenter® 2.0 experience. It provides a detailed explanation for configuring your Call Center Application to best meet your specific business requirements.

Note: The Dialplan Extension Ranges section of this guide was updated to clarify that the pick-up codes are not intended to use for answering Queue calls, as Agent status and Queue call presentation problems occur.

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