Star2Star®Pay is a secure system that allows customers to set up online wallets, view and pay invoices, receive reminders via email notifications, and more.
All features that Star2Star offers
Star2Star’s contact center solution, StarCenter® 3, provides agents with a complete suite of advanced features to surpass customer expectations and enhance overall productivity.
This is a list of common contact center terms, along with definitions.
To change Find-Me / Follow-Me settings for an extension:
Open Star2Star Application Framework and log in.
Use the Find-Me / Follow-Me phone settings in the Star2Star® Application Framework to redirect calls for an extension so the calls can be retrieved from other phones.
The following phone settings are available for an extension:
This release involves two changes from the user's perspective when editing phone numbers under contact information:
Calls are recorded locally on the StarBox® Voice Optimized SD-WAN, however, if the archive service is used, recordings are also stored and retrieved from our "Cloud Storage" as needed.
When uploading new MOH files via the Portal On-Hold Options link, the activation of the uploaded files is delayed until 3 am Eastern Time (StarCenter2 / StarCenter2 Lite only).