My Customer Reports That Their Outbound Caller ID Is Incorrect. What Can I Do To Correct It?

Edited: 09/17/2019
Access: Everyone
Supports: Business Voice, Business Voice+

Here are some steps you can take to verify settings that affect Caller ID:

  1. Confirm in Star2Star portal under Configuration, Basic Settings, Additional Location Information that the main (ELS) number is set as the Primary DID.
  2. Confirm that each extension outbound Caller ID for all line appearances are set correctly. Outbound CallerID Setup.
  3. After confirming that all information is set correctly in the portal, send an email to with the number that is showing incorrect caller ID. Include examples of calls made (date, time, receiving party's phone number) and the information of what the Caller ID should be. Please remember Caller ID name (CNAM) is limited to 15 characters.
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