Live status feed of all our Application, Constellation and Voice services
Incident & Maintenance Update/Status
StarPhone for Desktop - Reported Login Issue
Update 1.15 EST 1/23/2019 - The login issue has been resolved. Please reach out to Technical Support if you are still experiencing concerns. We apologize for this inconvenience.
StarSystem Cloud Maintenance March 7th, 2019
System maintenance will be carried out on Thursday March 7th, 2019 @ approximately 1.00 PM EST
Reported Issue: Park presence on Polycom phones
Update12:41 p.m EST 1/2/2019: Issues with park presence on Polycom phones. We apologize for the inconvenience.
Reported Issue - Daylight Savings Time
Update 6.45 p.m EST 11/5/2018 - Issues with Daylight Savings Time have been resolved. Measures have been implemented to avoid a recurrence of the concern. We apologize for the inconvenience.
Reported Issue - Multi Queue Monitor
Star2Star Technical Support is receiving reports of an issue with the Multi-Queue Monitor. There is a delay in agent presence updating. However, calls are being presented. We are currently researching the issue and will provide an update as soon as possible.
Frontier Service Outage
Star2Star Technical Support is experiencing higher than normal call volume do to an issue on the Frontier Network.
Reported Issue with Auto Attendant
UPDATE - Please be advised this issue has been resolved. The root cause of this issue has been identified and steps taken to prevent recurrence. Good Afternoon,
Reported Issue - Multi Queue Monitor
UPDATE: The root cause of this issue has been identified and steps taken to prevent it from occuring again in the furture. We apologize for the inconvenience.
Multi-Queue Monitor Issues
UPDATE 11:59AM May 18th: The root cause of the issue has been identified and corrected. Multi-Queue Monitor functionality should start returning to normal momentarily.
Framework "unknown Error" on Login
Star2star Technical Support received calls this morning from a small subset of Application Framework customers. The reported issue was an “unknown Error". This issue has been resolved and Application Framework should be working at this time.
