Live status feed of all our Application, Constellation and Voice services

Incident & Maintenance Update/Status

Upcoming Maintenance - Star System Cloud

Create: 10/15/2018
Level Of Concern: Notification

System maintenance will be carried out on 10/19/2018 from 12.00 am EST till 01.00 am am EST. Users of StarSystem Cloud may be unable to make/receive calls for several minutes during this time. We apologize for any inconvenience this may cause.

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Reported Issue - Multi Queue Monitor

Create: 10/04/2018
Level Of Concern: Notification

Star2Star Technical Support is receiving reports of an issue with the Multi-Queue Monitor. There is a delay in agent presence updating. We are currently researching the issue and will provide an update as soon as possible.

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StarCenter 2 Issue

Create: 09/26/2018
Level Of Concern: Notification

We are receiving reports regarding StarCenter 2 and are investigating the issue.  Our development team has been alerted and we will provide more information shortly.  If you are experiencing an issue, we recommend changing call routing to a temporary ring group. Update

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Reported Issue - Multi Queue Monitor

Create: 09/24/2018
Level Of Concern: Notification

Star2Star Technical Support is receiving reports of an issue with the Multi-Queue Monitor. There is a delay in agent presence updating. We are currently researching the issue and will provide an update as soon as possible.

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Reported Issue - Multi Queue Monitor

Create: 09/21/2018
Level Of Concern: Notification

Star2Star is investigating reports of issues with the Multi-Queue Monitor. There is a delay in agent presence updating. Our development team has been informed and are looking into the issue. During this time you may experience longer wait times when contacting our technical support team

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Frontier Service Outage

Create: 09/13/2018
Level Of Concern: Notification

Star2Star Technical Support is experiencing higher than normal call volume do to an issue on the Frontier Network.

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Reported Issue with Auto Attendant

Create: 08/28/2018
Level Of Concern: High

UPDATE - Please be advised this issue has been resolved. The root cause of this issue has been identified and steps taken to prevent recurrence.   Good Afternoon,

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High Call Volume

Create: 08/13/2018
Level Of Concern: Notification

Update: Call volume has returned to normal at this time. Good Morning,

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Reported Issue - Multi Queue Monitor

Create: 08/02/2018
Level Of Concern: Medium

UPDATE: The root cause of this issue has been identified and steps taken to prevent it from occuring again in the furture. We apologize for the inconvenience.  

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Multi-Queue Monitor Issues

Create: 05/18/2018
Level Of Concern: Notification

  UPDATE 11:59AM May 18th: The root cause of the issue has been identified and corrected. Multi-Queue Monitor functionality should start returning to normal momentarily. 

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Technical Support

If you have any technical questions or need to get in touch with Tech Support, please email us at support@star2star.com to open a ticket.

Customers With Disabilities

Star2Star values its customers with disabilities. If you are in need of assistance with a Star2Star service or feature, please email Support@star2star.com.

Locations

Florida

600 Tallevast Road, Suite 202, Sarasota, FL 34243
(941) 234-0001

Georgia

75 5th Street NW, Suite 855, Atlanta, GA 30308
(404) 594-8686

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