Live status feed of all our Application, Constellation and Voice services

Incident & Maintenance Update/Status

Reported Issue - Daylight Savings Time

Create: 11/05/2018
Level Of Concern: Notification

Update 6.45 p.m EST 11/5/2018 - Issues with Daylight Savings Time have been resolved. Measures have been implemented to avoid a recurrence of the concern. We apologize for the inconvenience.

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Reported Issue - StarScope 2

Create: 10/24/2018
Level Of Concern: Notification

The Technical Support team is receiving reports, that users within a ring group appear to be stuck in a ringing state. This has been escalated internally, as we work on this concern. We apologize for the inconvenience.  

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Reported Issue - Multi Queue Monitor

Create: 10/19/2018
Level Of Concern: Notification

Star2Star Technical Support is receiving reports of an issue with the Multi-Queue Monitor. There is a delay in agent presence updating. However, calls are being presented. We are currently researching the issue and will provide an update as soon as possible.

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Reported Issue - Multi Queue Monitor

Create: 10/04/2018
Level Of Concern: Notification

Star2Star Technical Support is receiving reports of an issue with the Multi-Queue Monitor. There is a delay in agent presence updating. We are currently researching the issue and will provide an update as soon as possible.

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StarCenter 2 Issue

Create: 09/26/2018
Level Of Concern: Notification

We are receiving reports regarding StarCenter 2 and are investigating the issue.  Our development team has been alerted and we will provide more information shortly.  If you are experiencing an issue, we recommend changing call routing to a temporary ring group. Update

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Reported Issue - Multi Queue Monitor

Create: 09/24/2018
Level Of Concern: Notification

Star2Star Technical Support is receiving reports of an issue with the Multi-Queue Monitor. There is a delay in agent presence updating. We are currently researching the issue and will provide an update as soon as possible.

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Reported Issue - Multi Queue Monitor

Create: 09/21/2018
Level Of Concern: Notification

Star2Star is investigating reports of issues with the Multi-Queue Monitor. There is a delay in agent presence updating. Our development team has been informed and are looking into the issue. During this time you may experience longer wait times when contacting our technical support team

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Frontier Service Outage

Create: 09/13/2018
Level Of Concern: Notification

Star2Star Technical Support is experiencing higher than normal call volume do to an issue on the Frontier Network.

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Reported Issue with Auto Attendant

Create: 08/28/2018
Level Of Concern: Notification

UPDATE - Please be advised this issue has been resolved. The root cause of this issue has been identified and steps taken to prevent recurrence.   Good Afternoon,

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High Call Volume

Create: 08/13/2018
Level Of Concern: Notification

Update: Call volume has returned to normal at this time. Good Morning,

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Technical Support

If you have any technical questions or need to get in touch with Tech Support, please email us at support@star2star.com to open a ticket.

Customers With Disabilities

Star2Star values its customers with disabilities. If you are in need of assistance with a Star2Star service or feature, please email Support@star2star.com.

Locations

Florida

600 Tallevast Road, Suite 202, Sarasota, FL 34243
(941) 234-0001

Georgia

75 5th Street NW, Suite 855, Atlanta, GA 30308
(404) 594-8686

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