Live status feed of all our Application, Constellation and Voice services
Incident & Maintenance Update/Status
StarSystem Cloud Maintenance March 7th, 2019
System maintenance will be carried out on Thursday March 7th, 2019 @ approximately 1.00 PM EST
Reported Issue: Park presence on Polycom phones
Update12:41 p.m EST 1/2/2019: Issues with park presence on Polycom phones. We apologize for the inconvenience.
Reported Issue - Daylight Savings Time
Update 6.45 p.m EST 11/5/2018 - Issues with Daylight Savings Time have been resolved. Measures have been implemented to avoid a recurrence of the concern. We apologize for the inconvenience.
Reported Issue - StarScope 2
The Technical Support team is receiving reports, that users within a ring group appear to be stuck in a ringing state. This has been escalated internally, as we work on this concern. We apologize for the inconvenience.
Reported Issue - Multi Queue Monitor
Star2Star Technical Support is receiving reports of an issue with the Multi-Queue Monitor. There is a delay in agent presence updating. However, calls are being presented. We are currently researching the issue and will provide an update as soon as possible.
Reported Issue - Multi Queue Monitor
Star2Star Technical Support is receiving reports of an issue with the Multi-Queue Monitor. There is a delay in agent presence updating. We are currently researching the issue and will provide an update as soon as possible.
StarCenter 2 Issue
We are receiving reports regarding StarCenter 2 and are investigating the issue. Our development team has been alerted and we will provide more information shortly. If you are experiencing an issue, we recommend changing call routing to a temporary ring group. Update
Reported Issue - Multi Queue Monitor
Star2Star Technical Support is receiving reports of an issue with the Multi-Queue Monitor. There is a delay in agent presence updating. We are currently researching the issue and will provide an update as soon as possible.
Reported Issue - Multi Queue Monitor
Star2Star is investigating reports of issues with the Multi-Queue Monitor. There is a delay in agent presence updating. Our development team has been informed and are looking into the issue. During this time you may experience longer wait times when contacting our technical support team
Frontier Service Outage
Star2Star Technical Support is experiencing higher than normal call volume do to an issue on the Frontier Network.
