Live status feed of all our Application, Constellation and Voice services

Incident & Maintenance Update/Status

Star2Star Emails Tagged as Spam

Edited: 10/18/2019
Level Of Concern: Notification

Wednesday, October 16, 2019 We are aware of a number of repeated emails from pay@starpay.star2star.com that were accidentally distributed as part of a move to a new system.

Read More

Inbound and Outbound Calls not Completing

Edited: 10/18/2019
Level Of Concern: Medium

 

Read More

StarSystem Cloud Maintenance March 7th, 2019

Edited: 03/06/2019
Level Of Concern: Notification

System maintenance will be carried out on Thursday March 7th, 2019 @ approximately 1.00 PM EST

Read More

Reported Issue: Park presence on Polycom phones

Edited: 01/02/2019
Level Of Concern: Notification

Update12:41 p.m EST 1/2/2019: Issues with park presence on Polycom phones. We apologize for the inconvenience.

Read More

Reported Issue - Daylight Savings Time

Edited: 11/05/2018
Level Of Concern: Notification

Update 6.45 p.m EST 11/5/2018 - Issues with Daylight Savings Time have been resolved. Measures have been implemented to avoid a recurrence of the concern. We apologize for the inconvenience.

Read More

Reported Issue - Multi Queue Monitor

Edited: 10/19/2018
Level Of Concern: Notification

Star2Star Technical Support is receiving reports of an issue with the Multi-Queue Monitor. There is a delay in agent presence updating. However, calls are being presented. We are currently researching the issue and will provide an update as soon as possible.

Read More

Frontier Service Outage

Edited: 09/14/2018
Level Of Concern: Notification

Star2Star Technical Support is experiencing higher than normal call volume do to an issue on the Frontier Network.

Read More

Reported Issue with Auto Attendant

Edited: 11/06/2018
Level Of Concern: Notification

UPDATE - Please be advised this issue has been resolved. The root cause of this issue has been identified and steps taken to prevent recurrence.   Good Afternoon,

Read More

Reported Issue - Multi Queue Monitor

Edited: 08/02/2018
Level Of Concern: Medium

UPDATE: The root cause of this issue has been identified and steps taken to prevent it from occuring again in the furture. We apologize for the inconvenience.  

Read More

Multi-Queue Monitor Issues

Edited: 05/18/2018
Level Of Concern: Notification

  UPDATE 11:59AM May 18th: The root cause of the issue has been identified and corrected. Multi-Queue Monitor functionality should start returning to normal momentarily. 

Read More

Subscribe to Live status feed of all our Application, Constellation and Voice services

Technical Support

If you have any technical questions or need to get in touch with Tech Support, please email us at support@star2star.com to open a ticket.

Customers With Disabilities

Star2Star values its customers with disabilities. If you are in need of assistance with a Star2Star service or feature, please email Support@star2star.com.

Locations

Florida

600 Tallevast Road, Suite 202, Sarasota, FL 34243
(941) 234-0001

Georgia

75 5th Street NW, Suite 855, Atlanta, GA 30308
(404) 594-8686

Suggestion

Do you have a suggestion about our Knowledge Base, let us know?

 

Polycom

vTech