Live status feed of all our Application, Constellation and Voice services
Incident & Maintenance Update/Status
Upcoming Maintenance - Star System Cloud
System maintenance will be carried out on 10/19/2018 from 12.00 am EST till 01.00 am am EST. Users of StarSystem Cloud may be unable to make/receive calls for several minutes during this time. We apologize for any inconvenience this may cause.
Reported Issue - Multi Queue Monitor
Star2Star Technical Support is receiving reports of an issue with the Multi-Queue Monitor. There is a delay in agent presence updating. We are currently researching the issue and will provide an update as soon as possible.
StarCenter 2 Issue
We are receiving reports regarding StarCenter 2 and are investigating the issue. Our development team has been alerted and we will provide more information shortly. If you are experiencing an issue, we recommend changing call routing to a temporary ring group. Update
Reported Issue - Multi Queue Monitor
Star2Star Technical Support is receiving reports of an issue with the Multi-Queue Monitor. There is a delay in agent presence updating. We are currently researching the issue and will provide an update as soon as possible.
Reported Issue - Multi Queue Monitor
Star2Star is investigating reports of issues with the Multi-Queue Monitor. There is a delay in agent presence updating. Our development team has been informed and are looking into the issue. During this time you may experience longer wait times when contacting our technical support team
Frontier Service Outage
Star2Star Technical Support is experiencing higher than normal call volume do to an issue on the Frontier Network.
Reported Issue with Auto Attendant
UPDATE - Please be advised this issue has been resolved. The root cause of this issue has been identified and steps taken to prevent recurrence. Good Afternoon,
High Call Volume
Update: Call volume has returned to normal at this time. Good Morning,
Reported Issue - Multi Queue Monitor
UPDATE: The root cause of this issue has been identified and steps taken to prevent it from occuring again in the furture. We apologize for the inconvenience.
Multi-Queue Monitor Issues
UPDATE 11:59AM May 18th: The root cause of the issue has been identified and corrected. Multi-Queue Monitor functionality should start returning to normal momentarily.
