Live status feed of all our Application, Constellation and Voice services

Incident & Maintenance Update/Status

StarSystem Cloud Maintenance March 7th, 2019

Edited: 03/06/2019
Level Of Concern: Notification

System maintenance will be carried out on Thursday March 7th, 2019 @ approximately 1.00 PM EST

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Reported Issue: Park presence on Polycom phones

Edited: 01/02/2019
Level Of Concern: Notification

Update12:41 p.m EST 1/2/2019: Issues with park presence on Polycom phones. We apologize for the inconvenience.

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Reported Issue - Daylight Savings Time

Edited: 11/05/2018
Level Of Concern: Notification

Update 6.45 p.m EST 11/5/2018 - Issues with Daylight Savings Time have been resolved. Measures have been implemented to avoid a recurrence of the concern. We apologize for the inconvenience.

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Reported Issue - Multi Queue Monitor

Edited: 10/19/2018
Level Of Concern: Notification

Star2Star Technical Support is receiving reports of an issue with the Multi-Queue Monitor. There is a delay in agent presence updating. However, calls are being presented. We are currently researching the issue and will provide an update as soon as possible.

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Frontier Service Outage

Edited: 09/14/2018
Level Of Concern: Notification

Star2Star Technical Support is experiencing higher than normal call volume do to an issue on the Frontier Network.

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Reported Issue with Auto Attendant

Edited: 11/06/2018
Level Of Concern: Notification

UPDATE - Please be advised this issue has been resolved. The root cause of this issue has been identified and steps taken to prevent recurrence.   Good Afternoon,

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Reported Issue - Multi Queue Monitor

Edited: 08/02/2018
Level Of Concern: Medium

UPDATE: The root cause of this issue has been identified and steps taken to prevent it from occuring again in the furture. We apologize for the inconvenience.  

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Multi-Queue Monitor Issues

Edited: 05/18/2018
Level Of Concern: Notification

  UPDATE 11:59AM May 18th: The root cause of the issue has been identified and corrected. Multi-Queue Monitor functionality should start returning to normal momentarily. 

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Framework "unknown Error" on Login

Edited: 05/17/2018
Level Of Concern: Notification

Star2star Technical Support received calls this morning from a small subset of Application Framework customers. The reported issue was an “unknown Error". This issue has been resolved and Application Framework should be working at this time.

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Framework loading issues

Edited: 04/27/2018
Level Of Concern: Notification

Hello, 

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(941) 234-0001

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(404) 594-8686

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