Sangoma Connect Quick Start Guides
Edited: 03/02/2022
Access: Everyone
Supports: Business Voice, Business Voice+
See below for links to all Sangoma Connect FAQ documents:
Voice
Technology behind call quality, StarPhone, Softphone and more
Sangoma Connect Ports
Edited: 01/21/2022
Access: Everyone
Supports: Business Voice, Business Voice+
The following ports need to be opened for Sangoma Connect to work properly:
- SIP: 2160
- RTP: 16000 - 29999
- HTTPS: 443
How to Enable International Dialing Fraud Mitigation Service
Edited: 10/06/2021
Access: Everyone
Supports: Business Voice, Business Voice+, Wholesale
Purpose
This guide provides instructions on how to configure Star2Star’s International Dialing Fraud Mitigation Service for a customer’s location.
Calls to Hawaii and the continental US will not require the extension level to be set to Allow International Rate Calls.
System Feature Codes
Edited: 09/10/2020
Access: Everyone
Supports: Business Voice, Business Voice+, Wholesale
This document explains how to use system codes to pick up ringing extensions, dial directly to voicemail, and use the paging feature.
Poly VVX D230 Quick Guide
Edited: 11/08/2021
Access: Everyone
Supports: Business Voice, Business Voice+
This is the quick guide for the Poly VVX D230 DECT Cordless phone.
Yealink® W60P DECT Base with W56H Handset and Accessories
Edited: 05/12/2022
Access: Everyone
Supports: Business Voice, Business Voice+
The quick start guides provide instructions on how to use the Yealink DECT W56H Handset, W60B Base Station (sold together as the W60P), RT30 DECT Repeater, and DD10K DECT Dongle.
Disable Full Screen New Call Alert
Edited: 02/04/2020
Access: Everyone
Supports: Business Voice, Business Voice+
This page explains the Disable Full Screen New Call Alert option and provides instructions on how to access the individual phone options.
Multicast Paging Feature
Edited: 04/29/2020
Access: Everyone
Supports: Business Voice, Business Voice+
Overview
- Multicast paging is supported for both Cloud and Cloud+ locations.
My Customer Reports That Their Outbound Caller ID Is Incorrect. What Can I Do To Correct It?
Edited: 05/02/2022
Access: Everyone
Supports: Business Voice, Business Voice+
Here are some steps you can take to verify settings that affect Caller ID:
MOH-Music/Message On Hold Uploads
Edited: 04/16/2020
Access: Everyone
Supports: Business Voice, Business Voice+
If you experience difficulty trying to upload a customer's pre-recorded on hold message, try the following steps:
