Voice

Technology behind call quality, StarPhone, Softphone and more

Services

How to Enable International Dialing Fraud Mitigation Service

Edited: 08/05/2021

Access: Everyone

Supports: Business Voice, Business Voice+, Wholesale

Purpose

This guide provides instructions on how to configure Star2Star’s International Dialing Fraud Mitigation Service for a customer’s location.

Power Supply Compatibility Matrix

Edited: 06/01/2021

Access: Everyone

Supports: Business Voice, Business Voice+, Wholesale

Phone Power Supply Quick List

Power Supply Description

System Feature Codes

Edited: 09/10/2020

Access: Everyone

Supports: Business Voice, Business Voice+, Wholesale

This document explains how to use system codes to pick up ringing extensions, dial directly to voicemail, and use the paging feature.

Poly VVX D230 Quick Guide

Edited: 12/20/2019

Access: Everyone

Supports: Business Voice, Business Voice+

This is the quick guide for the Poly VVX D230 DECT Cordless phone.

Yealink® W60P DECT Base with W56H Handset and Accessories

Edited: 02/11/2020

Access: Everyone

Supports: Business Voice, Business Voice+

The quick start guides provide instructions on how to use the Yealink DECT W56H Handset, W60B Base Station (sold together as the W60P), RT30 DECT Repeater, and DD10K DECT Dongle.

Disable Full Screen New Call Alert

Edited: 02/04/2020

Access: Everyone

Supports: Business Voice, Business Voice+

This page explains the Disable Full Screen New Call Alert option and provides instructions on how to access the individual phone options.

Multicast Paging Feature

Edited: 04/29/2020

Access: Everyone

Supports: Business Voice, Business Voice+

Overview

Multicast paging is supported for both Cloud and Cloud+ locations.

My Customer Reports That Their Outbound Caller ID Is Incorrect. What Can I Do To Correct It?

Edited: 09/17/2019

Access: Everyone

Supports: Business Voice, Business Voice+

Here are some steps you can take to verify settings that affect Caller ID:

MOH-Music/Message On Hold Uploads

Edited: 09/17/2019

Access: Everyone

Supports: Business Voice, Business Voice+

If you experience difficulty trying to upload a customers pre-recorded on hold message. Try the following steps:

Check the bitrate on the file you are attempting to upload. Use MS Explore to view the file attributes.

Is It The Responsibility Of The Broadband Provider To Give The Customer A Separate Ethernet Connection For Each (Voice & Data) Off Their Internet Access Device (IAD) Or Router?

Edited: 09/17/2019

Access: Everyone

Supports: Business Voice, Business Voice+

Most ISPs will give you one Ethernet port for the circuit. Some scenarios, such as with Covad, will give you more. However, outside of our VOA Covad Circuits, it is important not to allow the voice and data to run parallel.

Technical Support

If you have any technical questions or need to get in touch with Tech Support, please email us at support@star2star.com to open a ticket.

Customers With Disabilities

Star2Star values its customers with disabilities. If you are in need of assistance with a Star2Star service or feature, please email Support@star2star.com.

Star2Star Headquarters

600 Tallevast Road, Suite 202, Sarasota, FL 34243
(941) 234-0001

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