Power Supply Compatibility Matrix
Edited: 06/01/2021
Access: Everyone
Supports: Business Voice, Business Voice+, Wholesale
Phone Power Supply Quick List
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Power Supply Description |
Voice
Technology behind call quality, StarPhone, Softphone and more
System Feature Codes
Edited: 09/10/2020
Access: Everyone
Supports: Business Voice, Business Voice+, Wholesale
This document explains how to use system codes to pick up ringing extensions, dial directly to voicemail, and use the paging feature.
Poly VVX D230 Quick Guide
Edited: 12/20/2019
Access: Everyone
Supports: Business Voice, Business Voice+
This is the quick guide for the Poly VVX D230 DECT Cordless phone.
Yealink® W60P DECT Base with W56H Handset and Accessories
Edited: 02/11/2020
Access: Everyone
Supports: Business Voice, Business Voice+
The quick start guides provide instructions on how to use the Yealink DECT W56H Handset, W60B Base Station (sold together as the W60P), RT30 DECT Repeater, and DD10K DECT Dongle.
Disable Full Screen New Call Alert
Edited: 02/04/2020
Access: Everyone
Supports: Business Voice, Business Voice+
This page explains the Disable Full Screen New Call Alert option and provides instructions on how to access the individual phone options.
Multicast Paging Feature
Edited: 04/29/2020
Access: Everyone
Supports: Business Voice, Business Voice+
Overview
- Multicast paging is supported for both Cloud and Cloud+ locations.
My Customer Reports That Their Outbound Caller ID Is Incorrect. What Can I Do To Correct It?
Edited: 09/17/2019
Access: Everyone
Supports: Business Voice, Business Voice+
Here are some steps you can take to verify settings that affect Caller ID:
MOH-Music/Message On Hold Uploads
Edited: 09/17/2019
Access: Everyone
Supports: Business Voice, Business Voice+
If you experience difficulty trying to upload a customers pre-recorded on hold message. Try the following steps:
- Check the bitrate on the file you are attempting to upload. Use MS Explore to view the file attributes.
Is It The Responsibility Of The Broadband Provider To Give The Customer A Separate Ethernet Connection For Each (Voice & Data) Off Their Internet Access Device (IAD) Or Router?
Edited: 09/17/2019
Access: Everyone
Supports: Business Voice, Business Voice+
Most ISPs will give you one Ethernet port for the circuit. Some scenarios, such as with Covad, will give you more. However, outside of our VOA Covad Circuits, it is important not to allow the voice and data to run parallel.
MOH-Music/Message On Hold Uploads
Edited: 04/16/2020
Access: Everyone
Supports: Business Voice, Business Voice+
If you experience difficulty trying to upload a customer's pre-recorded on hold message, try the following steps:
