Sangoma Talk User Guides
Edited: 01/10/2023
Access: Everyone
Supports: Business Voice, Business Voice+
Voice
Technology behind call quality, StarPhone, Softphone and more
Sangoma Talk Security Settings
Edited: 01/15/2023
Access: Everyone
Supports: Business Voice, Business Voice+
Overview
In order for the Sangoma Talk application to work properly the following actions are required.
How to Enable International Dialing Fraud Mitigation Service
Edited: 10/06/2021
Access: Everyone
Supports: Business Voice, Business Voice+, Wholesale
Purpose
This guide provides instructions on how to configure Star2Star’s International Dialing Fraud Mitigation Service for a customer’s location.
Calls to Hawaii and the continental US will not require the extension level to be set to Allow International Rate Calls.
Yealink® W60P DECT Base with W56H Handset and Accessories
Edited: 05/12/2022
Access: Everyone
Supports: Business Voice, Business Voice+
The quick start guides provide instructions on how to use the Yealink DECT W56H Handset, W60B Base Station (sold together as the W60P), RT30 DECT Repeater, and DD10K DECT Dongle.
Disable Full Screen New Call Alert
Edited: 02/04/2020
Access: Everyone
Supports: Business Voice, Business Voice+
This page explains the Disable Full Screen New Call Alert option and provides instructions on how to access the individual phone options.
Multicast Paging Feature
Edited: 08/27/2022
Access: Everyone
Supports: Business Voice, Business Voice+
Overview
- Multicast paging is supported for both Cloud and Cloud+ locations.
My Customer Reports That Their Outbound Caller ID Is Incorrect. What Can I Do To Correct It?
Edited: 05/02/2022
Access: Everyone
Supports: Business Voice, Business Voice+
Here are some steps you can take to verify settings that affect Caller ID:
MOH-Music/Message On Hold Uploads
Edited: 04/16/2020
Access: Everyone
Supports: Business Voice, Business Voice+
If you experience difficulty trying to upload a customer's pre-recorded on hold message, try the following steps:
How Can I Receive an SMS Text Message To My Mobile Phone When I Receive Star2Star Voice Mail?
Edited: 08/01/2022
Access: Everyone
Supports: Business Voice, Business Voice+
Additional notification that a voicemail has been received can be achieved by setting the Email/Pager/Cell Phone option in the Individual Phone Settings of the Star2Star Web Portal.
How Can I Pick Up A Call That Has Been Placed On Hold On Another Extension?
Edited: 10/31/2022
Access: Everyone
Supports: Business Voice, Business Voice+
You can retrieve a call that has been placed on hold by another extension using StarScope® 2.
Alternatively set your system in "Key System Mode" and rather than placing a call on hold place the call in Park.
