This is a list of common contact center terms, along with definitions.
Technology behind call quality, StarPhone, Softphone and more
Here are some steps you can take to verify settings that affect Caller ID:
If you experience difficulty trying to upload a customers pre-recorded on hold message. Try the following steps:
- Check the bitrate on the file you are attempting to upload. Use MS Explore to view the file attributes.
Most ISPs will give you one Ethernet port for the circuit. Some scenarios, such as with Covad, will give you more. However, outside of our VOA Covad Circuits, it is important not to allow the voice and data to run parallel.
Ringer configuration varies between the different phone types that Star2Star sells.
If you experience difficulty trying to upload a customer's pre-recorded on hold message, try the following steps:
Additional notification that a voicemail has been received can be achieved by setting the Email/Pager/Cell Phone option in the Individual Phone Settings of the Star2Star Web Portal.
You can retrieve a call that has been placed on hold by another extension using StarScope® 2.
Alternatively set your system in "Key System Mode" and rather than placing a call on hold place the call in Park.
Customers are allowed to have as many Enhanced Local Service (ELS) DIDs on their account to provide multiple CNAMs (Caller ID) as needed.
This is accomplished with the use of multiple Ring Groups.