Poly VVX D230 Quick Guide
Edited: 12/20/2019
Access: Everyone
Supports: StarCloud, StarCloud+
This is the quick guide for the Poly VVX D230 DECT Cordless phone.
Voice
Technology behind call quality, StarPhone, Softphone and more
Yealink® W60P DECT Base with W56H Handset and Accessories
Edited: 09/09/2019
Access: Everyone
Supports: StarCloud, StarCloud+
The quick start guides provide instructions on how to use the Yealink DECT W56H Handset, W60B Base Station (sold together as the W60P), RT30 DECT Repeater, and DD10K DECT Dongle.
Individual Phone Settings
Edited: 06/14/2019
Access: Everyone
Supports: StarCloud, StarCloud+
This page explains the Disable Full Screen New Call Alert option and provides instructions on how to access the individual phone options.
StarCloud+ Multicast Paging for the Polycom® VVX® Phone Range
Edited: 10/25/2019
Access: Everyone
Supports: StarCloud+
Note: StarCloud does not support Multicast paging.
Multicast Functionality
My Customer Reports That Their Outbound Caller ID Is Incorrect. What Can I Do To Correct It?
Edited: 09/17/2019
Access: Everyone
Supports: StarCloud, StarCloud+
Here are some steps you can take to verify settings that affect Caller ID:
MOH-Music/Message On Hold Uploads
Edited: 09/17/2019
Access: Everyone
Supports: StarCloud, StarCloud+
If you experience difficulty trying to upload a customers pre-recorded on hold message. Try the following steps:
- Check the bitrate on the file you are attempting to upload. Use MS Explore to view the file attributes.
Is It The Responsibility Of The Broadband Provider To Give The Customer A Separate Ethernet Connection For Each (Voice & Data) Off Their Internet Access Device (IAD) Or Router?
Edited: 09/17/2019
Access: Everyone
Supports: StarCloud, StarCloud+
Most ISPs will give you one Ethernet port for the circuit. Some scenarios, such as with Covad, will give you more. However, outside of our VOA Covad Circuits, it is important not to allow the voice and data to run parallel.
How Do I Change The Ringer On My Phone?
Edited: 09/17/2019
Access: Everyone
Supports: StarCloud, StarCloud+
Ringer configuration varies between the different phone types that Star2Star sells.
MOH-Music/Message On Hold Uploads
Edited: 02/07/2018
Access: Everyone
If you experience difficulty trying to upload a customer's pre-recorded on hold message, try the following steps:
How Can I Receive an SMS Text Message To My Mobile Phone When I Receive Star2Star Voice Mail?
Edited: 09/17/2019
Access: Everyone
Supports: StarCloud, StarCloud+
Additional notification that a voicemail has been received can be achieved by setting the Email/Pager/Cell Phone option in the Individual Phone Settings of the Star2Star Web Portal.
