Sangoma BV Portal Release Notes

• Features/ Functionality/ Enhancements:

• BV Reports has been launched and can be accessed through the portal or https://reports-bv.sangoma.com/ (BV portal credentials for users who have been licensed). Additional user guides can be found here

• BV users are now able to leverage the CPaaS IDP authorization system for BV portal

• UI enhancements in the BV Portal to allow users to pin/ collapse the main left menu once a customer is loaded

• BV page groups can now support up to 15 phones. This now matches the same upper limit as on BV+

• Multi-directional paging is now available on BV. It allows 2-way audio when paging and can be set from the Additional location information page in the BV portal. By default, it will always be set to off

• StarMessenger has been renamed to Sangoma SMS under License Management and users can assign DIDs (that have been registered with the Campaign Registry) directly from the License Management screen

• Some UI improvements around extension editing that will now keep the extension being edited in view until completed

• Bugs:

• There were instances where an SMS license could not be added to an assigned DID- this was triggered when only one license was left. This was fixed

• After a BV+ location was converted to a BV location, there were some instances found where a dialogue box was still displaying the need to upgrade StarBox firmware. This was fixed

• Features/ Functionality/ Enhancements:

• Re-ordering of license manager page services

• Updating available extension type options to “Sangoma Talk”

• Improved load times for Additional location information page

• Bugs:

• Holiday schedules were not loading accurately in the BV Portal- specifically, when last minute changes were made. Further investigation confirmed that it was related to user time zone settings compared to server time zones. This was fixed

• Features/ Functionality/ Enhancements:

• Added functionality of printing all assets at either a location or customer level. Additional details here: Business Voice - Asset Lists

• Sangoma expansion module PM200 now supported and available for configuration in the BV portal. Up to 3 modules can be connected to supported P-phone models (separate power supplies required for 2nd and 3rd)

• Bugs:

• N/A

• Features/ Functionality/ Enhancements:

• All end users will be moved over to the new Aurora mode as well. Additional details here Business Voice - Configuration Guide - Aurora

• Voicemail to Email will be blocked by default for all HIPAA flagged BV+ locations- including preventing voicemail groups from getting voicemail sent to them

• Bugs:

• When building out locations, company directory and voicemail were always defaulting to 3 digit extensions of 800 and 801 even when the location was set up for 4 digit extensions. This was fixed

• Features/ Functionality/ Enhancements:

• All Partners will be moved over to the new Aurora mode. Aurora offers a cleaner user experience and allows partners to better manage their customers. For more information on Aurora enhancements, please review Business Voice - Configuration Guide - Aurora

• Addition of Bulk User Management option (in left navigation bar) to allow for the creation of up to 1000 users at a time- more details here: Business Voice Portal- Bulk User Import

• UI Improvements to License Management page

• Poly Rove B2 (base station) along with handsets Rove 30 and Rove 40 now supported and available for configuration in portal. BV supports Single and Dual cell deployment. BV+ supports single cell deployment only

• When assigning speed dials, users are now presented with “Labels” to make it easier to find and assign numbers to speed dial entries from the Individual Phone Settings section

• Bugs:

• N/A

• Features/ Functionality/ Enhancements:

• Users will now be able to see a “breadcrumb trail” in the main blue navigation bar (on the top of the screen) to indicate which section of the portal they are currently viewing

• Partners will now be able to manage all users licenses from a single screen (if licenses have been purchased for that customer). More information here Sangoma Apps User License Management Guide

• Updated view of License Manager (for SMS, Meet, Chat and Connector) to be available from single screen for Partner admins

• Dealer Admins and Partners are now able to assign CyberData PA and PS as device types from Device Configuration → Extensions for BV. For BV+, only the CyberData PS can be selected. More information here Cyberdata Paging Adapter and Speaker Provisioning Guide

• Bugs:

• When going to Configuration → Call Configuration → Recording Settings, users that had Call Recordings (or not) would be displayed as expected, but none of the check boxes could be enabled/ disabled until a filter/ search was applied on the screen. This was fixed

 

• Features/ Functionality/ Enhancements:

• For locations that have Sangoma CX, there were some updates made around queue displays. Additional information here Sangoma CX Release Notes (Formerly Sangoma Contact Center)

• For locations that are still running StarBox 1.0, users will be presented with a reminder that 1.0 is set to be EOL’d as of July 2023. This will only be seen on the Location Status screen of BV+ locations that ARE running 1.0

• Under Call Configuration → Incoming Call Routing/ Scheduler, any unassigned numbers available (at the customer level) will now be viewable and sorted based on NPA-NXX and then line number

• When pulling up a location and going to Device Configuration → Extensions, selecting an extension now allows admins to clone up to 250 extensions at a time. Additional details here Portal Extension Clone Feature

• Bugs:

• From Other Tools → Print Company Directory, it was reported that the favicon on the browser tab was reflecting the old Sangoma logo. This was fixed

• When searching for some locations that had special characters in their name (“/” or “\”) users would be presented with errors. This was fixed

 

• Features/ Functionality/ Enhancements:

• Multiple references of SC3 and CCaaS are now updated to reflect CX- the new name for our Sangoma Contact Center

• Some fields in the Letter of Authorization (LoA) and Resp Org forms were updated to reflect our new Florida office address along with updated email boxes

• The Vega 3000G and 3050G high density gateways (24 port and 50 port respectively) are now supported on BV+ and available for configuration in the BV portal. For more information, visit Vega 3000G/3050G Guides

• Bugs: N/A

 

• Features/ Functionality/ Enhancements:

• All users are now presented with an updated login page (for both existing and Aurora view)

• All new users being set up, will have Aurora as the default view- they will still be able to switch back to classic/ existing view

• The Snom PA1+ is the new hardware version of the older EOS PA1 model that is now supported on both BV and BV+ locations. Under Individual Phone Settings, there is also an “auto answer” option that has been added for these new devices. Additional information can be found here Snom PA1 Configuration Guide

• Bugs:

• There were reported instances of the Save button being grayed out on the StarMessenger page even though it was clickable/ functioning. This was fixed

• Advanced Settings→ Support Tools was only accessible from the existing portal view and not in Aurora. This was fixed

 

• Features/ Functionality/ Enhancements:

• TeamHub will be split into Sangoma Chat and Sangoma Meet in portal and each will have additional tiers available for selection- additional details here How to use TeamHub Chat | Sangoma Knowledge Base

• Aurora portal admins and users will get presented with a screen notifying them of being logged out due to inactivity

• Bugs: N/A

 

• Features/ Functionality/ Enhancements:

• White label partners will now have Aurora supported themes to customize layouts for their customers/ end users

• There is a new message regarding using phone numbers for business SMS and the need to register them with TCR (The Campaign Registry)- additional details here SMS Campaign Registry Requirements for Sangoma UCaaS and SIPStation SIP Trunking Customers

• Under Individual Phone Settings, users can now enable “Phone Lock” for Yealinks (on BV+). Additional details here Business Voice: How to Lock Your Phone | Sangoma Knowledge Base

• Bugs: N/A

 

• Features/ Functionality/ Enhancements:

• Users now have the ability to toggle between the existing view or Aurora- our new version of the BV portal with updated layouts, improved performance and an enhanced user experience

• Under Individual Phone Settings, users can now enable “Phone Lock” for Yealinks (on BV). Additional details here Business Voice: How to Lock Your Phone | Sangoma Knowledge Base

• Enhancements to Basic Scheduler that will prevent any of the close times from being set BEFORE the open times

• Bugs: N/A

 

• Features/ Functionality/ Enhancements:

• Partners are now presented with 2 ways to see where destinations are being used. (1) Device Configuration --> Extensions --> Show Usages displays where that particular extension is being used.:

(2) Or Call Configurations --> Destinations --> Select Destination and Show where this destination is in use link

• All references of Star2Star are being phased out and replaced by the corporate Sangoma name and logo. This includes pop up windows, links and report headers/ footers

• Bugs: N/A