Voice

Technology behind call quality, StarPhone, Softphone and more

Why are calls forwarding to cell without Find Me / Follow me enabled?

Edited: 07/24/2022
Access: Everyone
Supports: Business Voice, Business Voice+

In the event that an incoming call is received for your extension and our Data Center cannot reach your phone because of an internet outage, local network problem or any other reason, if you have a number in the ‘phone number’ field (found in the portal under Individual Phone Settings / User Info

What is the difference between a conference call on the phone and the Conference Bridge destination, and when is it appropriate to use one over the other?

Edited: 10/31/2022
Access: Everyone
Supports: Business Voice, Business Voice+

Most of the phones that we offer have the ability to bridge together two separate callers into one conference (the Polycom® 450, 550, 560, 650, 670 conference in three other users using the Polycom® Productivity Suite).

Business Voice - Voicemail Guide

Edited: 08/15/2023
Access: Everyone
Supports: Business Voice, Business Voice+

This guide provides full details on the Business Voice, voicemail system, including a voicemail tree showing available options. It also includes detail on storing messages in folders and the Personal Operator feature for callers pressing 0 when listening to an outgoing voicemail message.

Subscribe to RSS - Voice

Technical Support

If you have any technical questions or need to get in touch with Tech Support, please email us at service@sangoma.com to open a ticket.

Customers With Disabilities

Sangoma values its customers with disabilities. If you are in need of assistance with a Sangoma service or feature, please email service@sangoma.com.

Website Suggestion

Do you have a suggestion about our Knowledge Base website, let us know?