Voice

Technology behind call quality, StarPhone, Softphone and more

Can the Star2Star System be used in a multi-tenant environment?

Edited: 08/01/2019
Access: Everyone
Supports: Business Voice, Business Voice+

For many implementations the system is flexible enough to provide pseudo "Multi Tenant Working". However the following caveats apply:

MOH is shared across the entire system, so if you have targeted messages in your On Hold Messaging there is no way to control who hears what message.

Why don’t calls come to my cell phone when the internet is out? I have a cell number set in "User Info"

Edited: 09/20/2019
Access: Everyone
Supports: Business Voice, Business Voice+

When the Star2Star Data Center cannot reach your phone, with a call trying to ring your extension directly (a ‘personal’ call), from a DID or extension dial from a menu, we will call your supplemental number i.e.

Why don’t calls come to my cell phone when the internet is out? I have a cell number set in "User Info"

Edited: 09/17/2019
Access: Everyone
Supports: Business Voice, Business Voice+

When the Star2Star Data Center cannot reach your phone, with a call trying to ring your extension directly (a ‘personal’ call), from a DID or extension dial from a menu, we will call your supplemental number i.e.

Why are calls forwarding to cell without Find Me / Follow me enabled?

Edited: 09/20/2019
Access: Everyone
Supports: Business Voice, Business Voice+

In the event that an incoming call is received for your extension and our Data Center cannot reach your phone because of an internet outage, local network problem or any other reason, if you have a number in the ‘phone number’ field (found in the portal under Individual Phone Settings / User Info

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If you have any technical questions or need to get in touch with Tech Support, please email us at support@star2star.com to open a ticket.

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