This knowledge base will soon be replaced with https://help.sangoma.com/.
To ensure continued access to our resources, update your bookmarks or links to https://help.sangoma.com/.



How Tos

Helpful guides for all stages of the deal process

On Polycom® VVX® Phones, the ringtone “Ring Splash” only rings once. Is this the correct behavior?

Edited: 05/02/2022
Access: Everyone
Supports: Business Voice, Business Voice+

The “Ring Splash” ringtone is intended for situations like automatic forwarding where you may be interested in knowing your extension received a call, but don't intend to answer at that location.

Extension Settings

Edited: 07/12/2023
Access: Everyone
Supports: Business Voice, Business Voice+

View video to learn how to change the user name, extension number and permission settings for extensions on a Star2Star system in the Star2Star Portal.

Subscribe to RSS - How Tos

Technical Support

If you have any technical questions or need to get in touch with Tech Support, please email us at service@sangoma.com to open a ticket.

Customers With Disabilities

Sangoma values its customers with disabilities. If you are in need of assistance with a Sangoma service or feature, please email service@sangoma.com.

Website Suggestion

Do you have a suggestion about our Knowledge Base website, let us know?