How Tos
Helpful guides for all stages of the deal process
How to perform an Attended Transfer
To perform an Attended Transfer (transfer with announcement)
How to perform a "Drag and Drop" call transfer
"Drag and Drop" transfer (blind transfer without announcement)
How do I Change my Business Voice password?
Overview
This article cover both how to reset your password if you forgot your password, and how to change your password.
Can you recommend headsets to use?
Star2Star recommends the following headsets:
Jabra GN Netcom 9125-28-15 Flex Wireless Monaural Headset
Jabra GN Netcom 9125-30-15 Soundtube Wireless Monaural Headset (NO LONGER AVAILABLE - MANUFACTURER DISCONTINUED)
My Customer Reports That Their Outbound Caller ID Is Incorrect. What Can I Do To Correct It?
Here are some steps you can take to verify settings that affect Caller ID:
Deploying the Star2Star Application Framework in a Microsoft Environment
Click here to view the MSI Installer "How To" document pdf.
My Polycom® VVX® Phone screen looks different after software update 4.1.6
Your VVX® 300 / 310 / 400 / 410 / 500 /600 screen will now show "real time" presence of local users via the Star2Star Web Portal Individual Phone Settings / Speed Dials page. Ringing extensions are shown with a flashing green LED and a status icon.
Business Voice - How to configure Music on Hold
Overview
Configuring a Polycom® VVX® 300 / VVX® 310
Configuring for Local Use