As of December 1, 2023, SC2 (StarCenter 2) will be discontinued and no longer available.
Our more advanced Contact Center as a Service (CCaaS) solution called Sangoma CX will take over as the replacement. This change will bring greater efficiency and improved performance to the Contact Center experience.
Sangoma CX has a user-friendly web interface for agents with various features and can be used by Call Center Agents with only their BV/BV+ Phone Extension. Sangoma CX provides real-time dashboards and reports, and functionalities like:
- In-Queue callbacks
- Post-call surveys
- Skill-Based Routing,
- IVR automation
- Attaching data to calls
- Multichannel support
- And more
This provides the ability for organizations to become more efficient and evolve their Call Center into a Contact Center.
Sangoma CX is a highly reliable Contact Center as a Service platform that delivers an improved customer experience and benefits end-customers, agents, supervisors, and managers. Companies of all sizes and industries have used this Sangoma CX for years.
To learn more about Sangoma CX, please reference the Sangoma CX Product Presentation. To initiate your StarCenter 2 to Sangoma CX migration, please contact your Sangoma Account Manager Representative. Our team is ready to assist you in making the migration process hassle-free.