Sangoma CX Phone Book Management Guide
Edited: 02/08/2024
Access: Everyone
Supports: Business Voice, Business Voice+
Contact Center
Elevate The Customer Experience With Contact Center
Technical Note: Sangoma CX Digital Channels Agent AI Assist
Edited: 01/27/2024
Access: Everyone
Supports: Business Voice, Business Voice+
Sangoma CX Technical Note: Sangoma CX and Telegram Support
Edited: 01/02/2024
Access: Everyone
Supports: Business Voice, Business Voice+
Technical Note: Sangoma CX and Telegram Support
Index
Sangoma CX Technical Note: Sangoma CX and WhatsApp Support
Edited: 11/28/2023
Access: Everyone
Supports: Business Voice, Business Voice+
Technical Note: Sangoma CX and WhatsApp Support
Index
Sangoma CX Technical Guide: Google Dialogflow and Sangoma CX Google Dialogflow Connector
Edited: 11/28/2023
Access: Everyone
Supports: Business Voice, Business Voice+
Sangoma CX Technical Note - Sangoma CX and TeamHub integration
Edited: 09/25/2023
Access: Everyone
Supports: Business Voice, Business Voice+
Introduction
Sangoma CX Technical Note - Downloading Call Recordings in Bulk (Formerly Sangoma Contact Center)
Edited: 08/10/2023
Access: Everyone
Supports: Business Voice, Business Voice+
( Sangoma Contact Center has been rebranded as Sangoma CX )
Sangoma CX Technical Note - How is Productive and Unproductive Pauses Calculated
Edited: 07/28/2023
Access: Everyone
Supports: Business Voice, Business Voice+
( Sangoma Contact Center has been rebranded as Sangoma CX )
By default the pause start time is set when an agent selects a Pause option even if the agent is currently still on a call.
StarCenter 2 End of Life scheduled for December 1st, 2023
Edited: 07/26/2023
Access: Everyone
Supports: Business Voice, Business Voice+
As of December 1, 2023, SC2 (StarCenter 2) will be discontinued and no longer available.
Sangoma CX Technical Note - Call Issues Customization (Formerly Sangoma Contact Center)
Edited: 05/09/2023
Access: Everyone
Supports: Business Voice, Business Voice+, Wholesale
( Sangoma Contact Center has been rebranded as Sangoma CX )
