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Sangoma Sangoma CX: Digital Interactions (Formerly Sangoma Contact Center)

Edited: 02/02/2024
Access: Everyone
Supports: Business Voice, Business Voice+

( Sangoma Contact Center has been rebranded as Sangoma CX )

What are Digital Interactions

  • Digital Interactions are functionalities added to Sangoma CX that enables conversations through non telephony / voice channels.
  • Digital Interactions represent the core of Sangoma CX’s OmniChannel support.
  • Sangoma CX includes the following Digital Channels:
    • WebChat
    • WhatsApp
    • Telegram

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