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Sangoma CX Technical Note - Minimum Workstation Requirements (Formerly Sangoma Contact Center)

Edited: 03/17/2023
Access: Everyone
Supports: Business Voice, Business Voice+

( Sangoma Contact Center has been rebranded as Sangoma CX )

Firewall Configuration

Port Release

 

The following is a list of ports that must be released on the network firewall for Sangoma CX to function correctly.

 

Ports

Transport Protocol (s)

Direction

Service

80

TCP

Output

HTTP

443

TCP

Output

HTTPS

5060

UDP

Output

SIP

8000

TCP

Output

WebSocket

8001

TCP

Output

WebSocket

8080

TCP

Output

HTTP

8082-8083

TCP

Output

WebRTC Softphone

19302

TCP

Output

Stun discovery

1024-65535 *

UDP

Output

RTP WebPhone / Panels

* UDP ports opened by the client's browser

 

Sangoma CX Whitelist IPs

For security reasons the list is only provided to Sangoma Sangoma CX clients upon request

 

Internet Broadband Access

Web Application Bandwidth Requirements

  1. 35 kbps bandwidth per workstation for data transport

Web Application Latency Requirements

  1. <150 ms between the workstation and Sangoma CX web servers

 

VoIP Bandwidth Requirements:

  1. G.711 codec requires approximately 88 kbps per simultaneous call
  1. G.729 codec requires approximately 40 kbps per simultaneous call
  1. Opus codec requires approximately 32 kbps per simultaneous call

VoIP Latency Requirements

  1. <150 ms between the endpoint and Sangoma CX voice servers

 

  1. Proxy disabled
  1. Firewall for HTTP, RTP and SIP traffic disabled

Computer Hardware

Windows

  1. A MS Windows version supported by Microsoft
  1. OS running on bare-metal. Virtualized environments not supported
  1. Minimum 2 GHz (32-bit or 64-bit) processor
  1. Minimum of 4 Gb of available memory
  1. Required minimum screen resolution is 1,024 x 768
  1. Google Chrome or Microsoft Edge browser with automatic updates
  1. Proxy disabled
  1. Firewall or antivirus for http, RTP and SIP traffic disabled
  1. Good quality USB Call Center Rated headset

 

Mac OS

  1. A Mac OS hardware supported by Apple
  1. A Mac OS version supported by Apple
  1. OS running on bare-metal. Virtualized environments not supported
  1. Minimum 2 GHz (32-bit or 64-bit) processor
  1. Minimum of 4 GB of available memory
  1. Required minimum screen resolution is 1,024 x 768
  1. Google Chrome or Microsoft Edge browser with automatic updates
  1. Proxy disabled
  1. Firewall or antivirus for http, RTP and SIP traffic disabled
  1. Good quality USB Call Center headset
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