( Sangoma Contact Center has been rebranded as Sangoma CX )
Firewall Configuration
Port Release
 
The following is a list of ports that must be released on the network firewall for Sangoma CX to function correctly.
 
Ports | Transport Protocol (s) | Direction | Service |
80 | TCP | Output | HTTP |
443 | TCP | Output | HTTPS |
5060 | UDP | Output | SIP |
8000 | TCP | Output | WebSocket |
8001 | TCP | Output | WebSocket |
8080 | TCP | Output | HTTP |
8082-8083 | TCP | Output | WebRTC Softphone |
19302 | TCP | Output | Stun discovery |
1024-65535 * | UDP | Output | RTP WebPhone / Panels |
* UDP ports opened by the client's browser
 
Sangoma CX Whitelist IPs
For security reasons the list is only provided to Sangoma Sangoma CX clients upon request
 
Internet Broadband Access
Web Application Bandwidth Requirements
- 35 kbps bandwidth per workstation for data transport
Web Application Latency Requirements
- <150 ms between the workstation and Sangoma CX web servers
 
VoIP Bandwidth Requirements:
- G.711 codec requires approximately 88 kbps per simultaneous call
- G.729 codec requires approximately 40 kbps per simultaneous call
- Opus codec requires approximately 32 kbps per simultaneous call
VoIP Latency Requirements
- <150 ms between the endpoint and Sangoma CX voice servers
 
Other Network Related Considerations
- Proxy disabled
- Firewall for HTTP, RTP and SIP traffic disabled
Computer Hardware
Windows
- A MS Windows version supported by Microsoft
- OS running on bare-metal. Virtualized environments not supported
- Minimum 2 GHz (32-bit or 64-bit) processor
- Minimum of 4 Gb of available memory
- Required minimum screen resolution is 1,024 x 768
- Google Chrome or Microsoft Edge browser with automatic updates
- Proxy disabled
- Firewall or antivirus for http, RTP and SIP traffic disabled
- Good quality USB Call Center Rated headset
 
Mac OS
- A Mac OS hardware supported by Apple
- A Mac OS version supported by Apple
- OS running on bare-metal. Virtualized environments not supported
- Minimum 2 GHz (32-bit or 64-bit) processor
- Minimum of 4 GB of available memory
- Required minimum screen resolution is 1,024 x 768
- Google Chrome or Microsoft Edge browser with automatic updates
- Proxy disabled
- Firewall or antivirus for http, RTP and SIP traffic disabled
- Good quality USB Call Center headset