Sangoma Contact Center Agent Reports

Edited: 07/13/2022
Access: Everyone
Supports: Business Voice, Business Voice+

This video series provides an overview of the agent related reports available in Sangoma Contact Center.


  1. The user’s interface (UI) displayed throughout the videos may have slight changes, but the functionality demonstrated is aligned to the current functionality.
  1. Star2Star is a Sangoma Company and StarCenter3 or SC3 is now named Sangoma Contact Center.

Agent’s Performance Report



Logon History Report



Complete Pause Report



Pause History Report



Call Reasons by Agent Report



Agent Activity Timeline Report






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