Sangoma Contact Center Agent Reports

Edited: 07/13/2022
Access: Everyone
Supports: Business Voice, Business Voice+

This video series provides an overview of the agent related reports available in Sangoma Contact Center.

Notes:

  1. The user’s interface (UI) displayed throughout the videos may have slight changes, but the functionality demonstrated is aligned to the current functionality.
  1. Star2Star is a Sangoma Company and StarCenter3 or SC3 is now named Sangoma Contact Center.

Agent’s Performance Report

 

 

Logon History Report

 

 

Complete Pause Report

 

 

Pause History Report

 

 

Call Reasons by Agent Report

 

 

Agent Activity Timeline Report

 

 

 

 

 

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