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Sangoma CX Agent Reports (Formerly Sangoma Contact Center)

Edited: 05/01/2023
Access: Everyone
Supports: Business Voice, Business Voice+

( Sangoma Contact Center has been rebranded as Sangoma CX )

This video series provides an overview of the agent related reports available in Sangoma CX.

Notes:

  1. The user’s interface (UI) displayed throughout the videos may have slight changes, but the functionality demonstrated is aligned to the current functionality.
  1. Star2Star is a Sangoma Company and StarCenter3 or Contact Center is now named Sangoma CX.

Agent’s Performance Report

 

 

Logon History Report

 

 

Complete Pause Report

 

 

Pause History Report

 

 

Call Reasons by Agent Report

 

 

Agent Activity Timeline Report

 

 

 

 

 

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