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Sangoma CX Data Export Technical Guide (Formerly Sangoma Contact Center)

Edited: 01/08/2024
Access: Everyone
Supports: Business Voice, Business Voice+

( Sangoma Contact Center has been rebranded as Sangoma CX )

Introduction

Sangoma CX is able to provide access to the data collected and generated by the platform in relation to calls, agents, queues, etc. This document describes how this data is provided to clients that can be used to feed different reporting solutions to perform advanced data analysis.

To guarantee the platform security and stability, the data is provided by generating a daily data export into one of these two cloud storage options provided by the client:

  1. AWS S3 bucket
  1. MS Azure Blob storage

Sangoma schedules this process during an off-peak time ensuring the platform performance.

This service is provided as an add-on, and is only available for activation in the Sangoma CX Bundle. If you have any questions about activation, please contact a Sangoma sales representative.

The document has four main sections

  1. Operation: This details, filename convention, files & container association, file format used, file frequency generation and records processes by content type.
  1. Containers: This details the fields per container. This second section is vital to understand the content available on each file and relationship between files.
  1. Annex A: This details how clients have to configure access to the AWS S3 Bucket and the information needed by Sangoma personnel to configure the data export.
  1. Annex B: This details how clients have to configure access to the MS Azure Blob Storage and the information needed by Sangoma personnel to configure the data export.

 

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