Video Tutorials
( Contact Center/StarCenter 3 has been rebranded as Sangoma CX )
This series of tutorials explains how Sangoma CX operates from the agents' perspective. It is divided into six short videos.
Notes:
- The user’s interface (UI) displayed throughout the videos may have slight changes, but the functionality demonstrated is aligned to the current functionality.
- Star2Star is a Sangoma Company and StarCenter3 or Contact Center is now named Sangoma CX.
Part 1: Logging in |
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Part 2: Answering a Queue Call |
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Part 3: Call Transfer Options |
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Part 4: Outbound Calls |
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Part 5: Agent Pauses |
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Part 6: Agent Settings |
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Considerations:
- For systems running a 24-hour operation, the following apply:
- Agent panel timeline resets at midnight for the next day of operation based on the location's timezone.
- System display metrics, e.g., Panel SLA data, Overview panel data, Supervisor Queues panel data, reset at midnight for the next day of operation based on the location's timezone.