( Sangoma Contact Center has been rebranded as Sangoma CX )
This series of videos explains the configuration options in Sangoma CX.
Notes:
- The user’s interface (UI) displayed throughout the videos may have slight changes, but the functionality demonstrated is aligned to the current functionality.
- Star2Star is a Sangoma Company and StarCenter3 or Contact Center is now named Sangoma CX
- This series of videos explains the configuration options in Sangoma CX.
Introduction to the Sangoma CX User Interface |
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Building an Agent |
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Building a Queue |
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Building Queue Groups |
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Building Call Reasons |
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Building Pause Codes |
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Uploading and Using Audio |
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Building SMART Alerts |
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Scheduled Report Setup |
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Agent Quality Assurance Module |
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Using The Built-In CRM System |
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Considerations:
- For systems running a 24-hour operation, the following apply:
- Agent panel timeline resets at midnight for the next day of operation based on the location's time zone.
- System display metrics, e.g., Panel SLA data, Overview panel data, Supervisor Queues panel data, reset at midnight for the next day of operation based on the location's timezone.