Activity Starlet

Video Tutorials
Edited: 09/15/2020
Access: Everyone
Supports: Business Voice+
What's Changed In This Version: 
Version: Framework version 2.1
  • Support to Disable View Call Recordings and Disable Delete Call Recordings

Getting to Know the Activity Starlet and Call Recording Screen.

Call recording allows businesses to monitor and store calls for later use, including record-keeping, data analysis, and training. Users can access recorded calls and see what notes were taken by using the Activities Starlet. Users can also see a full history of their activities using the Activities Starlet, including who called whom, as well as add notes.

Click here to access the “Getting to Know the Activity and Call Recording Screen” help files. Note: This guide is also available within the StarScope® 2 application.

For StarFax Users that need to monitor usage and run reports, they may do so in Application Framework, Activities Module.

The User must be enabled by the Channel Partner or our Account Services Department for "Activities in Application Framework".

Once enabled, they can go to the Activities Tab >> Then Click the Magnifying Glass Icon to open the options >> Select Location, Select "ALL" for Extensions, Enter the Date Range, and use the "Faxes" selection.

pic 1.png

Activities

pic 2.png

Click on Magnifying Glass to Open Options and Make Selections.

pic 3.png

Click "APPLY"

The Output appears as shown and the reports may be Exported.

pic 4.png

Select the appropriate link below for access to StarAcademy Training.       

 

Getting to Know the Activity and Call Recording Screen video tutorial
up
98 users have voted.

Technical Support

If you have any technical questions or need to get in touch with Tech Support, please email us at support@star2star.com to open a ticket.

Customers With Disabilities

Star2Star values its customers with disabilities. If you are in need of assistance with a Star2Star service or feature, please email Support@star2star.com.

Star2Star Headquarters

600 Tallevast Road, Suite 202, Sarasota, FL 34243
(941) 234-0001

Website Suggestion

Do you have a suggestion about our Knowledge Base website, let us know?