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Business Voice - How to Configure Caller Id Blocking

Edited: 09/01/2023
Access: Everyone
Supports: Business Voice, Business Voice+


The Inbound Caller ID blocking feature allows Administrators to block individual or groups of numbers from calling one or any of the locations under a customer account. When someone calls from one of the blocked numbers, instead of connecting, they will hear a fast busy for a few seconds and then the call will be terminated.

Accessing Caller ID Blocking

  • Access the Business Voice portal and select the CONFIGURATION option at the top of the page.
  • Search and Select the required location.
  • Standard Users
  • Select Advanced Settings.
  • Select Inbound Caller ID Blocking.
  • Aurora UsersFrom the Left Side Menu.
  • Select the Call Configuration.
  • Select Inbound Caller ID Blocking.

Configuring Caller ID Blocking

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Adding Numbers to the block Caller Id List

The BLOCKED CALLER IDS field lists all caller ids that are currently blocked.

  • Caller IDs - Enter the numbers that need to be blocked and click the    +ADD BLOCKS    button. Each number must be separated by a comma.

Note - You must enter full valid phone numbers.

  • Block these numbers at all locations - Select this option to block ALL locations from receiving calls from the listed numbers.

Removing Numbers to the block Caller Id List

  • BLOCKED CALLER IDS - Click the Trash Can icon to the right of the desired Caller Id to remove a Caller Id from the list.

Save Changes

  • Once all changes have been completed, click the    SAVE CHANGES TO SYSTEM    button at the top right of the page.
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