TeamHub-User-Guide-V3.0

Table of Content

What is TeamHub

How do I access TeamHub

TeamHub Applications

Home

Sangoma Apps

Chats

Talk

Meet

Contacts

Files

Profile Setting

NickName

Position

Profile Picture

Settings

Notifications

Desktop Notifications

Email Notifications

Mobile Push Notifications

Words That Trigger Mentions

Display

Clock Display

Teammate Name Display

Show online availability on profile images

Share last active time

Timezone

Website Link Previews

Default Appearance of Image Previews

Message Display

Click to open threads

Channel Display

Quick reactions on messages

Sidebar

Group unread channels separately

Number of direct messages to show

Advanced

Send Messages on CTRL+ENTER

Enable Post Formatting

Enable Join/Leave Messages

Scroll position when viewing an unread channel

Allow message drafts to sync with the server

 

Sangoma's TeamHub is a cutting-edge team collaboration tool that maximizes your teams productivity by delivering single unified collaboration which includes;

• Chat

• video meetings

• voice calling

• file transfer

• business app integration

Sangoma TeamHub is accessible from any device, over virtually any internet connection.

• Click here to access TeamHub. If this link doesn’t work, copy and paste this URL https://TeamHub.sangoma.com/.

• Login using your Sangoma Business Voice credentials.

• For password help click here.

• After logging in, the TeamHub chat page will display.

The left navigation bar provides access to the TeamHub applications that your user account is entitled to.

• Home

• Chat

• Talk

• Meet

• Contacts

• Files

From the Home page you can access Sangoma’s Apps. Simple click on the    VIEW APPS    button towards the bottom of the page.

From the apps page you can open or enable the apps you have a license for. You can also get usage details by clicking the USAGE DETAILS button in the top right corner of the page.

Chat provides the ability to view and send messages inside Channels, directly to a teammate, or a group of up to 8 teammates.

For more information reference the How to use TeamHub Chat.

The Talk Application provides the ability to receive and make calls via the dialpad or contacts, view your call logs,and listen to voicemails.

For more information reference the How to use TeamHub Talk.

This feature provides the ability to create or schedule a video meeting using our Sangoma Meet application.

For more information reference the How to use the Meet calendar plugins in TeamHub.

Sangoma’s TeamHub Contacts supports both a Company Directory and Personal Contacts. When you click on the contact’s name the contact’s profile is displayed.

For more information reference the How to use Contacts in TeamHub.

All your files including those you shared in channels, direct messages and group conversations along those you directly uploaded are listed here. You can preview, share, download and delete them from this view.

For more information reference the How to work with TeamHub Files.

Click on the profile picture.
Click on the profile option.
Click the Edit button next to the setting to be updated and follow the steps below.

Use Nickname for a name you might be called that is different from your first name and username.

• Enter your desired Nickname and Click    Save   .

Use Position for your role or job title. This will be shown in your profile popover.

• Enter your desired Position and Click    Save   .

Upload a picture in BMP, JPG, JPEG, or PNG format. Maximum file size: 150MB.

• Click    Select   .

• Select a picture from your P/C.

• Click    Save   .

Click the Settings Icon.
Select the desired Settings Category, Click the Edit button next to the setting to be updated, and follow the steps below.

Note: Desktop notifications are only available when using the Chrome browser or the TeamHub Desktop application.

• Send desktop notifications

Select one of the following options and Click    Save   .

• For all activity

• Only for mentions and direct messages

• Never

• Thread reply notification

When enabled, any reply to a thread you're following will send a desktop notification.

• Select or unselect the Notify me about threads I'm following to Enable or Disable these notifications.

• Click    Save   .

• Notification Sound

Note: Notification sound is only available when using the Chrome browser or the TeamHub Desktop application.

• Select on or off to receive sound notifications.

• Click the dropdown and select the desired sound to be heard when a notification is received.

• Click    Save   .

Email notifications are sent for mentions and direct messages when you are offline or away for more than 5 minutes.

• Send email notifications

Select one of the following notification options and Click    Save   .

• Immediately

• Never

• Thread reply notifications

• When enabled, any reply to a thread you're following will send an email notification.

• Select or unselect the Notify me about threads I'm following to Enable or Disable these notifications.

• Click    Save   .

Notification alerts are pushed to your mobile device when there is activity in Sangoma TeamHub.

• Send mobile push notifications

Select one of the following notification options and Click    Save   .

• For all activity

• For mentions and direct messages

• Never

• Trigger push notifications when

Notification alerts are only pushed to your mobile device when your availability matches the selection Below. Select one of the following notification options and Click    Save   .

• Online, away or offline

• Away or offline

• Offline

• Thread reply notifications

When enabled, any reply to a thread you're following will send a mobile push notification.

• Select or unselect the Notify me about threads I'm following to Enable or Disable these notifications.

• Click    Save   .

Mentions trigger when someone sends a message that includes your username ("@username@companyname.com") or any of the options selected above.

• Select the desired options below and Click    Save   .

⃞ Your case-sensitive first name "Bob"

⃞ Your non case-sensitive username "byoung@sangoma.com"

⃞ Channel-wide mentions "@channel", "@all", "@here"

⃞ Other non case-sensitive words, separated by commas:

• Enter the desired words

Select how you prefer time displayed.

• Select one of the following options and Click    Save   .

• 12-hour clock (example: 4:00 PM)

• 24-hour clock (example: 16:00)

Set how to display other user's names in posts and the Direct Messages list

• Select one of the following options and Click    Save   .

• Show username

• Show nickname if one exists, otherwise show first and last name

• Show first and last name

When enabled, online availability is displayed on profile images in the message list.

• Select one of the following options and Click    Save   .

• On

• Off

When enabled, other users will see when you were last active.

• Select one of the following options and Click    Save   .

• On

• Off

Select the timezone used for timestamps in the user interface and email notifications. If Automatic is selected the timezone will be automatically set based on your location.

• If you deselect automatic, click the dropdown and select the desired timezone.

• Click    Save   .

When available, the first web link in a message will show a preview of the website content below the message.

• Select one of the following options and Click    Save   .

• On

• Off

Set whether previews of image links and image attachment thumbnails show as expanded or collapsed by default. This setting can also be controlled using the slash commands /expand and /collapse.

• Select one of the following options and Click    Save   .

• Expanded

• Collapsed

Select how messages in a channel should be displayed.

• Select one of the following options and Click    Save   .

• Standard: Easy to scan and read.

• Compact: Fit as many messages on the screen as we can.

When enabled, click anywhere on a message to open the reply thread

• Select one of the following options and Click    Save   .

• On

• Off

Select the width of the center channel.

• Select one of the following options and Click    Save   .

• Full width

• Fixed width, centered

When enabled, you can react quickly with recently used reactions when hovering over a message.

• Select one of the following options and Click    Save   .

• On

• Off

When enabled, all unread channels and direct messages will be grouped together in the sidebar.

• Select one of the following options and Click    Save   .

• On

• Off

You can also change these settings in the direct messages sidebar menu.

• Click the dropdown and select the desired count.

• Click    Save   .

When enabled, CTRL + ENTER will send the message and ENTER inserts a new line.

• Select one of the following options and Click    Save   .

• On, for all messages

• On, only for code blocks starting with ```

• Off

If enabled, posts will be formatted to create links, show emoji, style the text, and add line breaks. By default, this setting is enabled.

• Select one of the following options and Click    Save   .

• On

• Off

When "On", System Messages saying a user has joined or left a channel will be visible. When "Off", the System Messages about joining or leaving a channel will be hidden. A message will still show up when you are added to a channel, so you can receive a notification.

• Select one of the following options and Click    Save   .

• On

• Off

Choose your scroll position when you view an unread channel. Channels will always be marked as read when viewed.

• Select one of the following options and Click    Save   .

• Start me where I left off

• Start me at the newest message

When enabled, message drafts are synced with the server so they can be accessed from any device. When disabled, message drafts are only saved locally on the device where they are composed.

• Select one of the following options and Click    Save   .

• On

• Off