This knowledge base will soon be replaced with https://help.sangoma.com/.
To ensure continued access to our resources, update your bookmarks or links to https://help.sangoma.com/.



New Changes to Sangoma Meet - Free vs Subscription Users Experience

Edited: 05/04/2023
Access: Everyone
Supports: Business Voice, Business Voice+, Wholesale
Recently, improvements were introduced to Sangoma Meet to enhance the user experience, centered around subscription plans. Four tiers have been created and tied to subscription plans: Free, Standard, Advanced and Premium. Features are now tailored per tier, and users will have a customized video conferencing experience based on their user account type, as subscribed. These updates were introduced in Sangoma Meet Version 5.2 and will continue in versions thereafter.

What does this mean for you?

Users are required to sign-in to Sangoma Meet with their account credentials in order to enjoy the tailored experience based on their subscription plan. Users who join or schedule a meeting without signing in will be considered users from the "Free" subscription plan, which includes limited access of up to 3 attendees and a meeting duration of up to 60 minutes. So, if you see the following warning when attempting to join a meeting, follow the steps seen below the image to successfully join the meeting:

Missing image link-1

Resolution Steps:

  1. Verify you are signed into your Sangoma Meet account before scheduling or joining a meeting
  1. If you have a paid subscription plan you can claim the meeting after signing in, by selecting the 'CLAIM MEETING' button as show in the image below

Missing image link-2

Note: Non-subscription based customers (i.e. Free users) cannot claim a meeting as it is restricted for this user type.

Known Issue:

If you do not see a “claim meeting” button please schedule or start a new meeting.

up
33 users have voted.

Technical Support

If you have any technical questions or need to get in touch with Tech Support, please email us at service@sangoma.com to open a ticket.

Customers With Disabilities

Sangoma values its customers with disabilities. If you are in need of assistance with a Sangoma service or feature, please email service@sangoma.com.

Website Suggestion

Do you have a suggestion about our Knowledge Base website, let us know?