What does this mean for you?
Users are required to sign-in to Sangoma Meet with their account credentials in order to enjoy the tailored experience based on their subscription plan. Users who join or schedule a meeting without signing in will be considered users from the "Free" subscription plan, which includes limited access of up to 3 attendees and a meeting duration of up to 60 minutes. So, if you see the following warning when attempting to join a meeting, follow the steps seen below the image to successfully join the meeting:
- Verify you are signed into your Sangoma Meet account before scheduling or joining a meeting
- If you have a paid subscription plan you can claim the meeting after signing in, by selecting the 'CLAIM MEETING' button as show in the image below
Note: Non-subscription based customers (i.e. Free users) cannot claim a meeting as it is restricted for this user type.
If you do not see a “claim meeting” button please schedule or start a new meeting.