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Sangoma Connector Installation Guide

Edited: 03/06/2023
Access: Everyone
Supports: Business Voice, Business Voice+

 

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Installation Guide

 

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Overview

Sangoma Connector is a multi-functional telephony integration application that enables users to link their Business Voice Extensions to some of the most popular web browsers. This provides the following:

  1. Log calls from the phone system into 1 of five different CRM systems.
  1. Enable screen pops in 80 CRM and Web Applications, triggered by inbound calls from your Business Voice phone system.
  1. Enable click-to-call functionality to make outbound calls from the phone system by clicking on a telephone number in the browser.

Sangoma Connector Installation steps

Install the Connector Extension

  1. You should receive a Sangoma Connector welcome email.
  1. Click the DOWNLOAD SANGOMA CONNECTOR button.
  1. If you can no longer find the welcome email:
    1. Using a Chrome Browser, navigate to the Chrome Web Store.
    1. Once you have located the Sangoma Connector, Click the    Add to Chrome    Button.
  1. When prompted, review the security information and then click Add extension.

Pin Connector to the Chrome Browser

  1. Open the Chrome Extensions by clicking the puzzle icon next to your profile avatar.
  1. A dropdown menu will appear, showing you all of your enabled extensions. Each extension will have a pushpin icon to the right of it.
  1. Click on the pushpin  icon next to Sangoma Connect so that the icon turns blue.
  1. The Connector icon will appear near the Extension puzzle piece in the browser.

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Access Sangoma Connector

  1. If you pinned Connector to the Chrome browser:
    1. Click on the Connector icon on the right side of the browser window.

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  1. If you didn’t pin Connector to the Chrome browser:
    1. Open the Chrome Extensions by clicking the puzzle icon next to your profile avatar.  
    1. A dropdown menu will appear, showing you all of your enabled extensions.
    1. Click on Sangoma Connector.
  1. The Connector will display on the right side of the opened browser tab.
  1. Login with your Sangoma Business Voice credentials.

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  1. The first time you log in a permission pop–up will display. Review the permission and if you agree click the OK button.

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  1. If you receive the error “No entitlement for this user”, contact your Business Voice Administrator and request they assign you a Sangoma Connector license.

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How to Configure Sangoma Connector

  1. Click Settings (the gear icon) in the lower right.
  1. Reference the configuration section of the User Guide for more details on configuring Sangoma Connector.
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