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Sangoma CX Planning Reports (Formerly Sangoma Contact Center)

Edited: 03/17/2023
Access: Everyone
Supports: Business Voice, Business Voice+

( Sangoma Contact Center has been rebranded as Sangoma CX )

This video series provides an overview of the planning related reports available in Sangoma CX.

Notes:

  1. The user’s interface (UI) displayed throughout the videos may have slight changes, but the functionality demonstrated is aligned to the current functionality.
  1. Star2Star is a Sangoma Company and StarCenter3 or Contact Center is now named Sangoma CX.

Traffic Analysis Report

 

 

Queue Annual Report

 

 

Calls Volume Report

 

 

Customer Satisfaction Report

 

 

 

 

 

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