Sangoma Contact Center Service Level Reporting Suite

Edited: 07/13/2022
Access: Everyone
Supports: Business Voice, Business Voice+

This video series provides an overview of the service level related reports available in Sangoma Contact Center.


  1. The user’s interface (UI) displayed throughout the videos may have slight changes, but the functionality demonstrated is aligned to the current functionality.
  1. Star2Star is a Sangoma Company and StarCenter3 or SC3 is now named Sangoma Contact Center.

Answered and Abandoned Calls



Answered and Abandoned Calls - Detailed Report



ATT and ASA History Report



Queue Summary Report





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