This video series provides an overview of the service level related reports available in Sangoma Contact Center.
Notes:
- The user’s interface (UI) displayed throughout the videos may have slight changes, but the functionality demonstrated is aligned to the current functionality.
- Star2Star is a Sangoma Company and StarCenter3 or SC3 is now named Sangoma Contact Center.
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Answered and Abandoned Calls |
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Answered and Abandoned Calls - Detailed Report |
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ATT and ASA History Report |
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Queue Summary Report |
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