Sangoma Contact Center Service Level Reporting Suite

Edited: 07/13/2022
Access: Everyone
Supports: Business Voice, Business Voice+

This video series provides an overview of the service level related reports available in Sangoma Contact Center.

Notes:

  1. The user’s interface (UI) displayed throughout the videos may have slight changes, but the functionality demonstrated is aligned to the current functionality.
  1. Star2Star is a Sangoma Company and StarCenter3 or SC3 is now named Sangoma Contact Center.

Answered and Abandoned Calls

 

 

Answered and Abandoned Calls - Detailed Report

 

 

ATT and ASA History Report

 

 

Queue Summary Report

 

 

 

 

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