How to Enable International Dialing Fraud Mitigation Service

This guide provides instructions on how to configure the Business Voice International Dialing Fraud Mitigation Service for a customer’s location.

• Partner Admins

• Customer Admins

1. Access the International Dialplan Configuration Page.

2. Add Dial Codes.

3. Save the location’s International Dialplan.

4. Enable International Calling.

5. Save Changes to System.

• Log in to the Business Voice Portal using your Business Voice credentials..

• Navigate to the Configuration page via the menu at the top of the page.

• Search and Select the required location.

• Standard Users

• Select Advanced Settings.

• Select International Dialplan Configuration.

• Aurora Users

• From the Left Side Menu.

• Select System Management.

• Select International Dialplan Configuration.

International Dialplan Configurations page:

International Dialplan Not Enabled	International Dialplan Enabled

 

Click the    Enable International Calling    button

• On the right side of the page, is a list of “Available International Dialcodes”.

• Find the dialcode to be added to the locations Whitelist and click the “Enable” button.

• Once enabled, the selected dialcode will be moved from the “Available International Dialcodes” list to the “Location Whitelist”.

• To filter the available Dialcodes, enter a country name or dialcode in the Filter field above the available list.

• In the filter field above the available list on the right side of the page enter the desired partial dialcode or phone number.

• If the number/dialcode doesn’t exist the entered value will be displayed with the option to enter a custom name for the dialcode.

• Enter the “custom name“ of the dialcode and then click the “Enable“ button to add the custom dialcode to the Location Whitelist.

• In the Location Whitelist, find the dialcode to be removed.

• Click the “Disable“ button.

• Standard dialcodes will be moved from the “Location Whitelist” to the “Available International Dialcode” list.

• Custom dialcodes will be removed from the Dialplan.

Notes: A location's Dialplan can only be copied to another location within the same customer. The destination location’s existing Dialplan will be overwritten.

• At the top of the page select the location that has the existing Dialplan that is to be copied.

• In the “Copy whitelist to location” field select the location within the same customer where the Dialplan is to be copied to.

• Once the copy to location has been selected the “Copy Diaplan” button will appear, but will be disabled.

• To Enable the “Copy Dialplan” button the user must:

• Click on the “terms and conditions“ link and read the entire document.

• Click the “I accept all the terms and conditions” checkbox.

• The “Copy Dialplan” button will be enabled.

• Click the “Copy Dialplan” button.

• After the copy has completed a message is displayed confirming the copy was completed,

• Click the “OK” button.

• If the same Dialplan is to be copied to another location, repeat steps 2 through 7.

• Once the Location Whitelist has changed the “Save Changes” button will appear above the WhiteList, but will be disabled.

• To Enable the “Save Changes” button do the following:

• Click on the “terms and conditions“ link and read the entire document.

• Click the “I accept all the terms and conditions” checkbox.

• The “Save Changes” button will be enabled.

• Click the “Save Changes” button.

Note: These changes will not take effect until the “Enabling International Calling” and the “Save Changes to System” steps below have been completed.

• Prerequisites:

• Please ensure the location’s WhiteList is complete and has been Saved.

• Please ensure International Calling has been Enabled for the location.

1. Click “Save Changes to System”