Contact Center Agent Video Tutorials

Please note that StarCenter^® 3 has been rebranded as Contact Center. This change will be implemented across all StarCenter^® 3 documentation in the near future.

This series of tutorials explains how StarCenter® 3 operates from the Agents' perspective. It is divided into six short videos:

Part 1: Logging in

Part 2: Answering a Queue Call

Part 3: Call Transfer Options

Part 4: Outbound Calls

Part 5: Agent Pauses

Part 6: Agent Settings

Note: 

• For systems running a 24-hour operation, the following apply:
  • Agent Panel timeline resets at midnight for the next day of operation based on the location's timezone.
  • System display metrics, e.g., Panel SLA data, Overview panel data, Supervisor Queues panel data, reset at midnight for the next day of operation based on the location's timezone.