Please note that StarCenter® 3 has been rebranded as Contact Center. This change will be implemented across all StarCenter® 3 documentation in the near future.
This series of tutorials explains how StarCenter® 3 operates from the Agents' perspective. It is divided into six short videos:
- For systems running a 24-hour operation, the following apply:
- Agent Panel timeline resets at midnight for the next day of operation based on the location's timezone.
- System display metrics, e.g., Panel SLA data, Overview panel data, Supervisor Queues panel data, reset at midnight for the next day of operation based on the location's timezone.