Sangoma Contact Center Agent Video Tutorials

This series of tutorials explains how Sangoma Contact Center operates from the agents' perspective. It is divided into six short videos.

Notes:

1. The user’s interface (UI) displayed throughout the videos may have slight changes, but the functionality demonstrated is aligned to the current functionality.

1. Star2Star is a Sangoma Company and StarCenter3 or SC3 is now named Sangoma Contact Center.

Part 1: Logging in
Part 2: Answering a Queue Call
Part 3: Call Transfer Options
Part 4: Outbound Calls
Part 5: Agent Pauses
Part 6: Agent Settings

Considerations:

1. For systems running a 24-hour operation, the following apply:
   1. Agent panel timeline resets at midnight for the next day of operation based on the location's timezone.
   1. System display metrics, e.g., Panel SLA data, Overview panel data, Supervisor Queues panel data, reset at midnight for the next day of operation based on the location's timezone.