Contact Center Agent Video Tutorials

Video Tutorials
Edited: 05/08/2020
Access: Everyone
Supports: Business Voice, Business Voice+
Please note that StarCenter® 3 has been rebranded as Contact Center. This change will be implemented across all StarCenter® 3 documentation in the near future.

This series of tutorials explains how StarCenter® 3 operates from the Agents' perspective. It is divided into six short videos:

Part 1: Logging in

Part 2: Answering a Queue Call

Part 3: Call Transfer Options

Part 4: Outbound Calls

Part 5: Agent Pauses

Part 6: Agent Settings

Note: 

  • For systems running a 24-hour operation, the following apply:
    • Agent Panel timeline resets at midnight for the next day of operation based on the location's timezone.
    • System display metrics, e.g., Panel SLA data, Overview panel data, Supervisor Queues panel data, reset at midnight for the next day of operation based on the location's timezone.
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