Sangoma Contact Center Agent Video Tutorials

Video Tutorials
Edited: 07/11/2022
Access: Everyone
Supports: Business Voice, Business Voice+

This series of tutorials explains how Sangoma Contact Center operates from the agents' perspective. It is divided into six short videos.

Notes:

  1. The user’s interface (UI) displayed throughout the videos may have slight changes, but the functionality demonstrated is aligned to the current functionality.
  1. Star2Star is a Sangoma Company and StarCenter3 or SC3 is now named Sangoma Contact Center.

Part 1: Logging in

 

 

Part 2: Answering a Queue Call

 

 

Part 3: Call Transfer Options

 

 

Part 4: Outbound Calls

 

 

Part 5: Agent Pauses

 

 

Part 6: Agent Settings

 

 

Considerations:

  1. For systems running a 24-hour operation, the following apply:
    1. Agent panel timeline resets at midnight for the next day of operation based on the location's timezone.
    1. System display metrics, e.g., Panel SLA data, Overview panel data, Supervisor Queues panel data, reset at midnight for the next day of operation based on the location's timezone.

 

 

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