This guide provides detailed information about the features available in Contact Center for Supervisors, Managers, or Administrators. It covers Supervisor or Administrator login and Queues and Agents (creating, editing, monitoring) setup.
- For systems running a 24-hour operation, the following apply:
- Agent Panel timeline resets at midnight for the next day of operation based on the location's timezone.
- System display metrics, e.g., Panel SLA data, Overview panel data, Supervisor Queues panel data, reset at midnight for the next day of operation based on the location's timezone.