Sangoma Contact Center Agent User Guide

Edited: 07/08/2022
Access: Everyone
Supports: Business Voice, Business Voice+

This guide provides detailed information about the Agents’ features available in Contact Center.  It covers logging in to the system, joining a Queue, choosing an extension, and using the Agent Panel to answer, decline, transfer, and place calls.  It also covers tagging call issues to calls, tagging call reasons to calls, viewing call detail, creating contacts, and changing settings.

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