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Sangoma CX Agent User Guide (Formerly Sangoma Contact Center)

Edited: 02/14/2024
Access: Everyone
Supports: Business Voice, Business Voice+

( Sangoma Contact Center has been rebranded as Sangoma CX )

This guide provides detailed information about the Agents’ features available in Saangoma CX.  It covers logging in to the system, joining a Queue, choosing an extension, and using the Agent Panel to answer, decline, transfer, and place calls.  It also covers tagging call issues to calls, tagging call reasons to calls, viewing call detail, creating contacts, and changing settings.

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