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The Agents Monitor tool displays an activity list of the Agents who are currently logged into the system and provides Agent monitoring options for Supervisors and Managers.
Note: Offline Agents can also be viewed.
This module is a no-code / low code Interactive Voice Application Builder that provides:
This guide is attended for those who have Contact Center Supervisor or Administrator level access, as that level is required to monitor Queues, Queue Groups, and Agents.
This guide is written for those who have Manager, Supervisor, or Administrator-level access to Sangoma Contact Center, as that level is required to access and view the available reports.
If you have any technical questions or need to get in touch with Tech Support, please email us at support@sangoma.com to open a ticket.
Sangoma values its customers with disabilities. If you are in need of assistance with a Sangoma service or feature, please email Support@Sangoma.com.
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