Services

All features that Star2Star offers

Why don’t calls come to my cell phone when the internet is out? I have a cell number set in "User Info"

Edited: 09/17/2019
Access: Everyone
Supports: Business Voice, Business Voice+

When the Star2Star Data Center cannot reach your phone, with a call trying to ring your extension directly (a ‘personal’ call), from a DID or extension dial from a menu, we will call your supplemental number i.e.

Why are calls forwarding to cell without Find Me / Follow me enabled?

Edited: 09/20/2019
Access: Everyone
Supports: Business Voice, Business Voice+

In the event that an incoming call is received for your extension and our Data Center cannot reach your phone because of an internet outage, local network problem or any other reason, if you have a number in the ‘phone number’ field (found in the portal under Individual Phone Settings / User Info

What is the difference between a conference call on the phone and the Conference Bridge destination, and when is it appropriate to use one over the other?

Edited: 09/17/2019
Access: Everyone
Supports: Business Voice, Business Voice+

Most of the phones that we offer have the ability to bridge together two separate callers into one conference (the Polycom® 450, 550, 560, 650, 670 conference in three other users using the Polycom® Productivity Suite).

What is StarView for StarCenter®?

Edited: 05/04/2020
Access: Everyone
Supports: Business Voice, Business Voice+

StarView for StarCenter® is a powerful and flexible analytics tool that provides Star2Star StarCenter customers with a comprehensive view of call activity / data.  Options are available for real-time displays, historical reports (including Scheduled) and a “Snapsh

Voicemail Guide

Edited: 02/11/2020
Access: Everyone
Supports: Business Voice, Business Voice+

This guide provides full details on the Star2Star voicemail system, including a voicemail tree showing available options. It also includes detail on storing messages in folders and the Personal Operator feature for callers pressing 0 when listening to an outgoing voicemail message.

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(941) 234-0001

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