When the Star2Star Data Center cannot reach your phone, with a call trying to ring your extension directly (a ‘personal’ call), from a DID or extension dial from a menu, we will call your supplemental number i.e.
All features that Star2Star offers
In the event that an incoming call is received for your extension and our Data Center cannot reach your phone because of an internet outage, local network problem or any other reason, if you have a number in the ‘phone number’ field (found in the portal under Individual Phone Settings / User Info
Typically 100 meters (approximately 328 feet) indoors and 300 meters (approximately 984 feet) outdoors.
(Note) No wireless repeater available at present.
Most of the phones that we offer have the ability to bridge together two separate callers into one conference (the Polycom® 450, 550, 560, 650, 670 conference in three other users using the Polycom® Productivity Suite).
StarView for StarCenter® is a powerful and flexible analytics tool that provides Star2Star StarCenter customers with a comprehensive view of call activity / data. Options are available for real-time displays, historical reports (including Scheduled) and a “Snapsh
Use a compatible noise cancelling headset from Star2Star (VXI) or other headset manufacturers i.e.
This guide provides full details on the Star2Star voicemail system, including a voicemail tree showing available options. It also includes detail on storing messages in folders and the Personal Operator feature for callers pressing 0 when listening to an outgoing voicemail message.
StarView for StarCenter allows users to create fully customized screens to display Contact Center Real Time analytics:
The example below is displaying information for 5 queues. Selectable options/objects for Screen Builder are:
StarView for StarCenter provides users with a comprehensive library of reports. All reports can be scheduled for a specified delivery frequency and to user specified email addresses.