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Why don’t calls come to my cell phone when the internet is out? I have a cell number set in "User Info"

Edited: 09/20/2019
Access: Everyone
Supports: Business Voice, Business Voice+

When the Star2Star Data Center cannot reach your phone, with a call trying to ring your extension directly (a ‘personal’ call), from a DID or extension dial from a menu, we will call your supplemental number i.e.

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