All features that Sangoma offers
To run reports on the Star2Star system, access the Star2Star web portal (Administrator function) 
Then click the
Here are some steps you can take to verify settings that affect Caller ID:
Default StarBox® Voice Optimized SD-WAN Music On Hold Files
If you experience difficulty trying to upload a customer's pre-recorded on hold message, try the following steps:
Additional notification that a voicemail has been received can be achieved by setting the Email/Pager/Cell Phone option in the Individual Phone Settings of the Star2Star Web Portal.
No, there can be as many inbound and outbound faxes as the client wants. However, they are limited to the use of a single line for both inbound and outbound since it is connected to a physical fax machine.
Customers are allowed to have as many Enhanced Local Service (ELS) DIDs on their account to provide multiple CNAMs (Caller ID) as needed.
When the Star2Star Data Center cannot reach your phone, with a call trying to ring your extension directly (a ‘personal’ call), from a DID or extension dial from a menu, we will call your supplemental number i.e.
In the event that an incoming call is received for your extension and our Data Center cannot reach your phone because of an internet outage, local network problem or any other reason, if you have a number in the ‘phone number’ field (found in the portal under Individual Phone Settings / User Info
Typically 100 meters (approximately 328 feet) indoors and 300 meters (approximately 984 feet) outdoors.
(Note) No wireless repeater available at present.
If you have any technical questions or need to get in touch with Tech Support, please email us at support@sangoma.com to open a ticket.
Sangoma values its customers with disabilities. If you are in need of assistance with a Sangoma service or feature, please email Support@Sangoma.com.
Do you have a suggestion about our Knowledge Base website, let us know?