All features that Sangoma offers
No, there can be as many inbound and outbound faxes as the client wants. However, they are limited to the use of a single line for both inbound and outbound since it is connected to a physical fax machine.
When the Star2Star Data Center cannot reach your phone, with a call trying to ring your extension directly (a ‘personal’ call), from a DID or extension dial from a menu, we will call your supplemental number i.e.
In the event that an incoming call is received for your extension and our Data Center cannot reach your phone because of an internet outage, local network problem or any other reason, if you have a number in the ‘phone number’ field (found in the portal under Individual Phone Settings / User Info
Typically 100 meters (approximately 328 feet) indoors and 300 meters (approximately 984 feet) outdoors.
(Note) No wireless repeater available at present.
Most of the phones that we offer have the ability to bridge together two separate callers into one conference (the Polycom® 450, 550, 560, 650, 670 conference in three other users using the Polycom® Productivity Suite).
This guide provides full details on the Business Voice, voicemail system, including a voicemail tree showing available options. It also includes detail on storing messages in folders and the Personal Operator feature for callers pressing 0 when listening to an outgoing voicemail message.
Q: In Contact Center > Queue Programming > Options, the option for "Queue Ring Time" is a field for seconds. If the customer wants to leave this as unlimited should I clear all contents from the box?
Note: As of August 2019, StarFax™ Digital is the new name for StarFax™ Personal. This descriptive name helps explain the differences of the tiered-level application.
If you have any technical questions or need to get in touch with Tech Support, please email us at service@sangoma.com to open a ticket.
Sangoma values its customers with disabilities. If you are in need of assistance with a Sangoma service or feature, please email service@sangoma.com.
Do you have a suggestion about our Knowledge Base website, let us know?