This knowledge base will soon be replaced with https://help.sangoma.com/.
To ensure continued access to our resources, update your bookmarks or links to https://help.sangoma.com/.



Portal

Online hub for managing your account, requesting replacements and support

Why are calls forwarding to cell without Find Me / Follow me enabled?

Edited: 07/24/2022
Access: Everyone
Supports: Business Voice, Business Voice+

In the event that an incoming call is received for your extension and our Data Center cannot reach your phone because of an internet outage, local network problem or any other reason, if you have a number in the ‘phone number’ field (found in the portal under Individual Phone Settings / User Info

Extension Settings

Edited: 07/12/2023
Access: Everyone
Supports: Business Voice, Business Voice+

View video to learn how to change the user name, extension number and permission settings for extensions on a Star2Star system in the Star2Star Portal.

Subscribe to RSS - Portal

Technical Support

If you have any technical questions or need to get in touch with Tech Support, please email us at service@sangoma.com to open a ticket.

Customers With Disabilities

Sangoma values its customers with disabilities. If you are in need of assistance with a Sangoma service or feature, please email service@sangoma.com.

Website Suggestion

Do you have a suggestion about our Knowledge Base website, let us know?