When uploading new MOH files via the Portal On-Hold Options link, the activation of the uploaded files is delayed until 3 am Eastern Time (StarCenter2 / StarCenter2 Lite only).
Helpful guides for all stages of the deal process
Q: Can StarCenterLite failover to a ring group consisting of multiple locations? i.e. Could the ring group be configured to inform all locations of a missed answered call?
StarFax™ Personal and StarFax™ Classic do NOT currently support international service.
On August 30th, 2016, Star2Star switched to the following method to determine estimated wait times reported to callers in StarCenter2 queues. This change was made to provide more accurate wait time estimates to callers.
Star2Star has evaluated the options for communications with deaf users and outside contacts while using the Star2Star systems. The following recommendations are presented to help users with hearing disabilities get the best productivity from their Star2Star service.
Star2Star currently charges a flat rate, which encompasses USAC charges, e911, etc. Itemization of these charges is not provided.
Enter the URL https://portal.star2star.com/ in your web browser. At the login prompt (see example below) enter your email address then click “Forgot my password”. A new password will be sent your email address.
When any User extension details are first added to the Star2Star system, a Welcome email is automatically sent, using the User's email address as entered into the system.
Rebooting a StarBox® Voice Optimized SD-WAN 2250
Rebooting a StarBox® Voice Optimized SD-WAN 2200