Hardware

All options for customizing phone systems

Why don’t calls come to my cell phone when the internet is out? I have a cell number set in "User Info"

Edited: 09/20/2019
Access: Everyone
Supports: Business Voice, Business Voice+

When the Star2Star Data Center cannot reach your phone, with a call trying to ring your extension directly (a ‘personal’ call), from a DID or extension dial from a menu, we will call your supplemental number i.e.

Why are calls forwarding to cell without Find Me / Follow me enabled?

Edited: 09/20/2019
Access: Everyone
Supports: Business Voice, Business Voice+

In the event that an incoming call is received for your extension and our Data Center cannot reach your phone because of an internet outage, local network problem or any other reason, if you have a number in the ‘phone number’ field (found in the portal under Individual Phone Settings / User Info

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