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Hardware

All options for customizing phone systems

Why don’t calls come to my cell phone when the internet is out? I have a cell number set in "User Info"

Edited: 07/24/2022
Access: Everyone
Supports: Business Voice, Business Voice+

When the Star2Star Data Center cannot reach your phone, with a call trying to ring your extension directly (a ‘personal’ call), from a DID or extension dial from a menu, we will call your supplemental number i.e.

Why are calls forwarding to cell without Find Me / Follow me enabled?

Edited: 07/24/2022
Access: Everyone
Supports: Business Voice, Business Voice+

In the event that an incoming call is received for your extension and our Data Center cannot reach your phone because of an internet outage, local network problem or any other reason, if you have a number in the ‘phone number’ field (found in the portal under Individual Phone Settings / User Info

What are the concurrent call, local extension, and Paging Group limits of the StarBox® Voice Optimized SD-WAN models?

Edited: 07/24/2022
Access: Everyone
Supports: Business Voice, Business Voice+

See the table below for StarBox® Voice Optimized SD-WAN sizing guidelines. If you have additional questions, please contact Sales Engineering and we'll be glad to discuss your opportunity.

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