Helpful instructions for customers
Legitimate calls being marked as Spam is one of the most difficult problems that the telecom industry is facing right now.
While on a call you can transfer the call to another number or extension. There are 2 methods to transfer a call.
Sangoma’s TeamHub Contacts supports both a Company Directory and Personal Contacts. When you click on the contact’s name the contact’s profile is displayed.
TeamHub provides the ability to make and receive phone calls, without having to download any other Softphone clients. To access the Talk function Click Talk in the left side panel.
This guide explains how a Business Voice user can pick up a call ringing on another phone, sometimes called “Call Stealing” or “Call Intercept ''. This feature allows a user to pick up a call ringing on another phone from their phone.
Sangoma’s Endpoint Monitor application allows for monitoring and reporting on the status of Business Voice and Business Voice+ communication endpoints, like desktop phones, softphones, etc.
Q: What is Sangoma Talk?
A: Using the Sangoma Talk Mobile app for iOS or Android devices allows staff to work remotely using their business extension, while keeping their personal device information private.
Q: Does Sangoma Talk support SMS messaging?
( Sangoma Contact Center has been rebranded as Sangoma CX )
The following article highlights the benefits and features of Sangoma's CX Salesforce Connector.
If you have any technical questions or need to get in touch with Tech Support, please email us at service@sangoma.com to open a ticket.
Sangoma values its customers with disabilities. If you are in need of assistance with a Sangoma service or feature, please email service@sangoma.com.
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