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When adding or removing agents from a queue group in StarCenter®, does a Save Changes need to be applied every time for the changes to take place?

Edited: 07/16/2020
Access: Everyone
Supports: Business Voice, Business Voice+

Save Changes to System (Formerly to PBX) is necessary:

When changing the failover of a queue

When adding new sound files to the system

(Note) Music on hold is only updated nightly.

StarCenter®

Edited: 07/16/2020
Access: Everyone
Supports: Business Voice, Business Voice+

StarCenter® is a complete, full-featured contact center exclusively for Star2Star's business communications system. StarCenter delivers advanced call routing, management, real-time monitoring, analytics and reporting features.

What is StarView for StarCenter®?

Edited: 05/04/2020
Access: Everyone
Supports: Business Voice, Business Voice+

StarView for StarCenter® is a powerful and flexible analytics tool that provides Star2Star StarCenter customers with a comprehensive view of call activity / data.  Options are available for real-time displays, historical reports (including Scheduled) and a “Snapsh

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